System Administrator English Limassol

Position: System Administrator

Location: Limassol Cyprus

Work model: hybrid (3 days office 2 days home) after initial 3 month nesting period

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Assist in the daily management and maintenance of the companys CRM system

• Create modify and deactivate user accounts and permissions

• Monitor system performance and report technical issues

• Support data accuracy uploads and system clean-up activities

• Assist in implementing workflows automations and system configurations

• Support the administration of Zendesk including ticket views triggers automations and user roles

• Monitor ticket flow and ensure proper routing

• Generate reports on ticket performance and team metrics

• Optimize support processes within Zendesk

• Provide first-level internal support for system-related issues

• Liaise with external system providers for technical escalations

• Assist in testing new features integrations and system updates

• Maintain documentation of system configurations and processes.

REQUIREMENTS:

• Bachelors degree in Information Systems Business IT or related field

• 12 years of experience working with CRM systems

• Basic knowledge of Zendesk or any other ticketing system including ticket management triggers views and user setup

• Strong attention to detail and problem-solving skills

• Good understanding of system logic workflows and data management

• Basic knowledge of Excel and reporting tools

• Ability to work independently and manage multiple tasks

• Experience in financial services or forex industry is an advantage

• Basic knowledge of APIs or system integrations is an advantage

• Understanding of automation processes within CRM systems.

BENEFITS:

• Excellent remuneration package based on experience skills and performance

• Comprehensive private medical insurance

• Performance-based end-of-year bonus

• Hybrid working arrangement (3 days office 2 days home) after initial 3 month nesting period

• Ongoing training and professional development opportunities

• International working environment

• And many more!!!