Ecommerce Project Manager

Location

Cheltenham UK

Type

Full-Time Permanent

Welcome to Motel

Our story began during a road trip in the 1990s where our founders Will and Andy travelled across America collecting vintage items while living out of motels. They started purchasing vintage clothing in the USA and selling it wholesale which eventually led to the creation of stores. From there they began designing reworked vintage pieces and thus Motel was born.

Over 30 years and a team of 200 people later every piece of clothing we make is created with the same spirit of fun freedom and adventure as the road trip that first defined the brand. Were still ambitious and independent but now were a global team - we work from an operational base in Worcester a design studio in London and a creative studio in Bali.

The role

We are seeking a results-driven Ecommerce Product Manager to support and lead on the strategy development and optimisation of our online shopping experience. This role is responsible for driving revenue growth improving conversion rates and enhancing customer satisfaction across our digital commerce platforms. The ideal candidate combines strong analytical skills with customer-centric thinking and cross-functional leadership.

Main tasks & responsibilities

• Coordinating web development projects (site updates new features integrations)

• Define and own the ecommerce product vision and roadmap aligned with company goals and focusing on customer acquisition

• Identify growth opportunities through customer insights market research and competitive analysis

• Writing or refining requirements / user stories

• Thorough QA testing (UAT) before releases

• Leading with external agencies and developers with platforms such as Shopify Venn Apps Web Development

• Tracking timelines risks and dependencies with regular feedback to Stakeholders

• Manage and optimise ecommerce platforms including Shopify and marketplaces

• Drive improvements in conversion rate AOV and customer retention

• Oversee site merchandising product listings promotions and checkout flows

• Monitor ecommerce KPIs daily

• Use analytics tools to generate actionable insights

• Conduct A/B testing and experimentation to optimise performance through ads and organic

• Stay informed about ecommerce trends emerging technologies and industry best practices

• Champion a customer-first mindset across the organisation

• Coordinating with agencies developers UX and marketing

• Tracking timelines risks and dependencies

• Seeing all projects through to completion and on time
  

About you

• Committed to promoting conscious creativity helping us build a brand that champions sustainability and supports our social and environmental impact

• Data-driven decision-making

• Strategic thinking

• User experience optimisation

• Project management

• Revenue growth strategy

Experience

• Product management experience in ecommerce or digital retail

• Strong understanding of ecommerce funnels digital marketing and online merchandising

• Experience with ecommerce platforms and analytics tools

• Proven track record of driving measurable growth

• Excellent communication stakeholder management and leadership skills

• Experience with CRO (conversion rate optimisation) and experimentation frameworks

• Familiarity with SEO customer acquisition and lifecycle marketing

• Technical background or experience working closely with third party agencies

Special Requirements

• Up to 3 years in a similar role

• Relevant degree or qualification

Whats in it for you

• Competitive salary in line with industry benchmarking

• 3% employer pension contribution 5% employee contribution as standard

• 33 days annual leave inclusive of bank holidays with additional days for long service

• Birthday day off

• Team socials and meetups

• Monthly well-being activities to support your health and wellbeing

• Tailored progression pathways

• A thorough EAP scheme offering financial legal and health support

• Access to professional support & mentoring

• Bonus Scheme for all employees paid out twice a year

• Motel 50% discount

• Motel is a growth mentality company

Motel Rocks Group Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.