Senior Service Charge Officer – Managing Agent 7687
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Job Summary
Title:Senior Service Charge Officer Managing Agent
Contract Type:Permanent
Salary: 42149per annum to 46410per annum (London weighted salary) dependant on experience
Reporting Office: London Stratford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location(hybrid working)
Closing Date:17thApril 2026
Interview Dates:27thApril 2026 interview process will involve an Excel Assessment
Please click herefor the role profile
NB: Please note the official job title for this vacancy is Service Charge Specialist Managing Agent andSenior Charge Officer Managing Agentisfor the purposes of advertising.
Benefits include: Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme and many more
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Service Charge Team at L&Q!
Are you an experienced Service Charge professional with strong reconciliation skills and a keen eye for detail Do you enjoy working across teams to ensure accuracytransparencyand compliance in service charge delivery
Ifsothen we have the ideal role for you!
We are currently recruiting for a Senior Service Charge Officerto join our Service Chargeteamand this role focuses on theaccuratesettingreconciliationand management of service charges across a designated portfolio.
We welcome applications from candidates with experience in service charges property housing or other reconciliation-based roles such as financeutilitiesor energy sectors where you have worked with large datasets cost analysis and complex billing or charging structures.
If this sounds like you we would love for you to apply!
Your impact in the role:
Calculate and manage service charge estimates and final accounts across your portfolio
Take ownership of end-to-end service charge reconciliation ensuring accuracy and compliance
Identifyand resolve variances and unrecoverable costs providing clear rationale
Support delivery of service charges across a portfolio valued at c.130 million covering approximately 100000 homes
Work closely with internal teams to ensureaccuratecost allocation and forward planning of works
Resolve complex service charge queries and complaints within agreed service levels
Provideexpert advice on service charge processes leaseinterpretationand legislation
Support and attend resident meetings presenting service charge information where
Support the preparation of First Tier Tribunal (FTT) cases and attend where
Manage the issue of Section 20b notices and support external audit activity
What youll bring:
Experience in service charge leaseholdhousingor other relevant environments (e.g. finance utilitiesenergyor billing roles) with transferable skills in reconciliation costanalysisand data accuracy
Proven ability to manage large portfolios and high-valuebudgets
Strong understanding ofreconciliationapportionmentand recovery
Knowledge of relevant legislation (e.g. Landlord & Tenant Act lease interpretation S20b requirements)
Ability to interpret leases and legal agreements and apply them in practice
Strong analytical skills with experience working with large datasets and Excel (lookups pivots)
If this sounds like you we would love for you to apply!
If yourequireany reasonable adjustments at any stage during this process including application stage please email
About L&Q:
Wereone of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples healthhappinessand security. Everyone deserves a quality home that gives them the chance to live a better life.
250000 people call our properties home andwereproud to serve diverse communities across London theSouth EastandNorth Westof England.
People are at the heart of ourbusinessand our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporatevalues and behavioural framework which outlines our core expectations and should bedemonstratedat all times and all levels whenrepresentingL&Q.
At L&Q we know that diversity and inclusion make us stronger andtheyreat the heart of everything we do.
When we recruit we look at what really matters: your skills experience and potential.Wereproud to be recognised for creating an inclusive workplace.Werea Disability Confident Leader (Level 3) andweveintroduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair transparent and consistent.Itsall part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.Find out morehere.
Sustainability isalsoat the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.
Clickhereto find out more about L&Q and why you should join us!
Required Experience:
Senior IC
About Company
L&Q, a leading residential developer & housing association, was founded over 50 years ago to create affordable, high-quality homes for better living.
