Customer Success Manager

About Tree-Nation

Tree-Nation is the worlds largest reforestation platform connecting citizens and companies with verified planting projects across the globe. Since 2006 over 800000 users and 30000 companies have planted more than 45 million trees through our platform across 40 active reforestation projects worldwide.

We combine technology and environmental impact to make reforestation simple transparent and scalable. Our goal is to plant 1 trillion trees by 2050 and were building the platform the automation and the systems to get there.

The Team What We Are Made Of

Our team spans many nationalities backgrounds and disciplines. What we share is a mindset: we take ownership because we care about what were building we dont back down from hard problems and we trust each other to lead make decisions and ask for help when needed.

We are investing heavily in automation and AI to scale our impact. The company provides access to the latest LLMs including Enterprise Claude ChatGPT Gemini and more and we strongly encourage everyone to innovate.

Were based in Barcelona and work primarily from the office because the energy of working side by side matters to us.

About This Position

Youll design and run Tree-Nations first-ever Customer Success function a one-to-many data-driven operation covering B2B SMB accounts. Your tools are dashboards automated alerts and templated sequences not spreadsheets and manual check-ins. Youll prevent churn drive wallet refills and surface expansion opportunities across the entire non-enterprise portfolio.

This is a leadership role by nature youll define the playbooks dashboards set the standards and shape how Tree-Nation takes care of its growing client base.

Customer Success is evolving fast from 1:1 relationship management to scaled AI-powered revenue-driving operations. Were building for where CS is going not where its been. Youll work closely with our tech team to shape how the platform serves clients your feedback loop directly influences what gets built.

Your Team & Reporting Line

Youll report directly to Max CEO and co-founder and sit within the Growth team alongside Account Management Sales Customer Support and Growth Marketing. This means youll have direct access to the people handling enterprise accounts inbound leads support escalations and campaign strategy.

To be clear on boundaries: Customer Support handles technical and operational issues. Your focus is commercial health retention and expansion.

What Youll Do

• Own the health and retention of B2B accounts monitoring wallet balances planting activity and engagement signals daily
• Build and run proactive intervention flows like wallet top-up prompts flatline detection and winback campaigns to prevent silent churn before it happens
• Drive activation follow-through for newly onboarded accounts: ensure they launch their forest brand it announce it and build a sustainable planting habit
• Identify and execute standard expansion opportunities (volume increases new planting occasions seasonal campaigns)
• Quantify and champion client feedback to tech and business unit managers
• Define where the human/product boundary sits: which accounts should self-serve which need intervention and what the platform needs to build to make that work
• Collaborate with the Tech team to build the dashboards health scores and automated alerts that make one-to-many CS possible at scale
• Escalate complex commercial opportunities to Sales and technical issues to Support keeping handoff protocols clean and context-rich
• Use AI tools daily (Enterprise Claude ChatGPT Gemini HubSpot workflows automated sequences) to multiply your reach across hundreds of accounts

What Youll Bring

Required

• 3 years of experience in Customer Success in a B2B environment
• Fluent English (working language)
• Strong data analysis skills: youre comfortable building dashboards reading churn signals and turning metrics into decisions
• Ability to manage 200 accounts simultaneously through systems and smart prioritization
• Proficiency with AI tools for daily workflow automation

Strong Advantage

• Experience in a consumption-based or usage-based business model (not just subscription SaaS)
• French language skills
• Background in sustainability CSR or environmental services
• HubSpot experience (dashboards workflows automated sequences)
• Experience defining self-serve vs. human-touch segmentation strategies

Mindset

• High ownership you take initiative but you also know when to listen first. Tree-Nation does things differently and the best people here understand context before trying to change it
• Open and direct communicator we give each other honest feedback because we want everyone to grow and we expect the same openness in return.
• Systems thinker you look for the root cause not the quick fix. You build processes that work at scale not band-aids that break at 50 accounts
• Self-driven and curious youre motivated by the impact of your work and you actively seek out better ways to do things
• Mission-aligned reforestation isnt a marketing line for you. Its the reason youre reading this

What We Offer

Compensation

• Competitive base salary benchmarked to Barcelonas tech market
• Performance-based bonus
• Permanent contract

Benefits

• Flexible Remuneration Card covering meals and transport
• Wellhub (former Gympass) membership
• Access a private health insurance plan at a preferential rate negotiated by the company.
• Regular team-building events dinners offsites and the occasional non-tree-related adventure
• Flexible start time between 8:00 and 10:00 and short Fridays

The Tree-Nation Difference

• Your lifetime carbon emissions are offset through monthly tree planting from the day you join
• Personal tree-planting allocation to plant and gift trees however you choose
• A sustainability-designed office in Barcelona built to reflect the mission youre working toward
• A small high-trust team where your work has a visible impact from day one youll work directly with the CEO and Growth team not through layers that filter your input
• Direct exposure to product tech and strategic decisions
• A place where failure is part of the process if nothing is failing were not pushing hard enough

Join Us

If something clicked while reading this the mission the way we work the kind of challenge were describing we want to hear from you.

We dont hire based on pedigree. We hire based on how you think what youve built and whether youll make the people around you better.

Were looking for people who make the team better. Come prove it.