Graduate Product Support Engineer Customer Assurance for HP Additive Manufacturing

HPs AM Customer Assurance organization deliversworldclassservice experiences to customers across our Additive Manufacturing portfolio.

We are looking for a graduate engineerto join our team and support the resolution of product and quality issues while developing strong technical and problem-solving skills.

This role provides hands-on exposure to troubleshooting escalation management and collaboration with Product Engineering Quality and Services teams. Guided by experienced engineers the successful candidate will progressively buildexpertisein system behavior root cause analysis and productand servicesimprovement processes.

Responsibilities
Escalation Support & Troubleshooting

• Support the investigation and resolution of customer issues and product escalations

• Assistin data collection log analysis and basic troubleshooting activities

• Contribute to root cause analysis and corrective action tracking

• Help document findings and resolution steps

CrossFunctionalCollaboration

• Collaborate with cross-functional teams (R&D Quality Services) to support issue resolution

• Participate in technical discussions and learn structured problem-solving approaches

• Assistin preparing summaries andinputfor internal reporting
  

Continuous Improvement &Learning

• Identifyrecurring issues with support from senior engineers

• Contribute to improvement initiatives related to documentationsystem limitations training and support processes

• Learn and apply structured methodologies for problem-solving and continuous improvement

Product Engineering Exposure

• Support analysis of product behavior contributing structured feedback to improve the product based on field issues

• Participate in defect analysis and validation activities including reproduction of issues in lab environments

• Assistin translating customer issues into technical problem statements for engineering teams

• Contribute to engineering discussions by sharing insights derived from field issues

Knowledge & Capability Building

• Create andmaintaintechnical documentation under supervision

• Participate in structured onboarding training programs and technical learning tracks

• Develop foundational skills in troubleshooting system analysis and engineering methodologies

• Gradually build capability to handle complex technical issues independently

Scope & Interfaces

• Work within global teams (EMEA AMS APJ) with exposure to multiple functions

• Support Customer Assurance and Services Engineering teams

• Focus on learning structured support processes rather than managing complex escalations

Education & Experience

• Bachelors orMasters degree in Engineering(Mechanical Electrical Materials Software or related)

• Interest in additive manufacturing and complex systems is a plus

• Exposure to troubleshooting or technical problem-solving (academic or internship) is beneficial

Knowledge & Skills

• Problem-solving mindset and willingness to learn structured troubleshooting

• Strong communicationskills (written and verbal)

• Analytical mindset with curiosity about how productsaredesigned built and improved

• Ability to work collaboratively in aglobalteam environment

• Basic familiarity (or willingness to learn) tools such as Jira CRM systems or data analysis tools

• Exposure to CAD tools simulation or testing environments

• Curiosity and motivation to develop technicalexpertise

Development & Growth

• Structured onboarding and training program

• Mentorship from experienced Customer Assurance and Engineering professionals

• Exposure to HP Additive Manufacturing technologies and systems

• Progressive development path toward advanced technical escalation rolesand product engineering positions

Experience our benefits:

• A truly international experience: Work in a global organization with colleagues from 60 nationalities collaborating across cultures and geographies.

• Continuous growth & career development: Multiple internal mobility and career opportunities supported by HPs learning platform to keep growing your skills.

• Competitivebenefits package including:

• Hybrid work model (home office / office) depending on the role/functions

• Health & Life insurance

• Ticket Restaurant Vouchers or lunch at reduced prices at our canteen

• Flexible working hours to support worklife balance

• HP Flex Program: Kindergarten vouchers & Transport Card

• Exclusive HP products offers and discounts for employeesfriendsand family

• Inclusion & belonging at the core: Join our global employee networks such as Women Pride Inclusion NextGen Sustainability &DisAbility with opportunities to get involved locally.

• Give back to the community: Participate in volunteering initiatives or join our annual HP Charity Day held onsite.

• Stay active & energized: Access our sports center (indoor & outdoor) with 25 coordinated activities.

• Onsite medical services: Doctor and medical team available for annual checkups nutrition oral hygiene physiotherapy and general health.

• Creativity & innovation: Enjoy our Printing Happy Hourfrom photos to large postersandhandsonworkshops using the latest printing technologies from wall covers to 3D printing.

• Easy commuting: Free parking available or excellent access via nearby train services.

• Women Network initiatives: Networking events STEM promotion business acumen talks worklife balance sessions andfutureskillsdevelopment.

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