Senior Technical Account Manager, AWS Enterprise Support, Strategic Industries, Telco

AWS Global Services
AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. Youll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.


Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS AWS Enterprise Support Technical Account Managers (TAM) support our customers creative and transformative spirit of innovation across all technologies including Compute Storage Database Big Data Application-level Services Networking Serverless Deployment Security and more. This is not a sales role but rather an opportunity to be the principal technical advisor and voice of the customer to organizations ranging from start-ups to Fortune 500 enterprises.


Key job responsibilities
The TAM role is not directly hands on keyboard within the customers environment for troubleshooting customer support issues rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers adoption and use of AWS services including EC2 S3 DynamoDB & RDS databases Lambda CloudFront CDN IoT and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customers environment and drive discussions with senior leadership regarding incidents trade-offs support and risk management.

A day in the life
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation come join us!

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.


- 5 years of design/implementation/operations/consulting with distributed applications experience
- Bachelors degree in Computer Science Math or a related field
- Experience with operational parameters and troubleshooting for two (2) of the following: compute storage networking CDN databases DevOps big data and analytics security or applications development in a distributed systems environment

- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture implementations and/or solutions
- Professional oral and written communication skills presenting to an audience containing one or more executive team member(s)
- Knowledge of AWS Connect Service at L200 level
- Practical knowledge of 5G network architecture and call-flows and experience in troubleshooting 5G networks
- Networking (DNS IPsec BGP VPN Load Balancing).
- Experience with AWS services and/or other cloud offerings

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Amazon est un employeur garantissant légalité des chances et ne fait aucune discrimination sur la base du statut dancien combattant protégé dun handicap ou de tout autre statut protégé par la loi.

Notre culture inclusive permet aux Amazoniens doffrir les meilleurs résultats à nos clients. Si vous avez un handicap et que vous avez besoin de mesures dadaptation ou dadaptation en milieu de travail pendant le processus de candidature et dembauche y compris du soutien pour lentrevue ou le processus dintégration veuillez visiter pour plus dinformations. Si le pays ou la région dans lequel vous postulez ne figure pas dans la liste veuillez communiquer avec votre partenaire de recrutement.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company Amazons package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon offers comprehensive benefits including health insurance (medical dental vision prescription basic life & AD&D insurance) Registered Retirement Savings Plan (RRSP) Deferred Profit Sharing Plan (DPSP) paid time off and other resources to improve health and well-being. We thank all applicants for their interest however only those interviewed will be advised as to hiring status.

Léchelle salariale de base pour ce poste est indiquée ci-dessous. En tantquentreprise offrant une rémunération globale Amazon peut inclure dautres éléments dans son offre tels que des primes à la signature et des unités dactions restreintes (UAR). La rémunération finale sera déterminée en fonction de facteurs tels que lexpérience les qualifications et le lieu de travail. Amazon offre des avantages sociaux complets notamment une assurance maladie (soins médicaux dentaires vision ordonnance assurance-vie de base et assurance DMA) un régime enregistré dépargne-retraite (REER) un régime de participation différée aux bénéfices (RPDB) des congés payés et dautres ressources visant à améliorer la santé et le bien-être. Nous remercions tous les candidats de leur intérêt mais seuls ceux retenus pour un entretien seront informés du résultat du processus de recrutement.

CAN BC Vancouver - 126000.00 - 210400.00 CAD annually
CAN ON Toronto - 126000.00 - 210400.00 CAD annually
CAN QC Montreal - 126000.00 - 210400.00 CAD annually