Practice Systems Specialist

Assists the ITteams withproviding operationalassistanceto our various practice management systems.Answer questions and/or resolve problems in person via telephone or support tickets. Mayprovide assistanceconcerning the use of software scheduling appointments online registration treatment planning posting transactions or payments dialing balancing printing.

This position handles basic and advancedpractice managementsoftware service requests. It is our goal to ensure that tickets are evaluated documented and prioritized during the troubleshooting process whilemaintainingproactive communications with the server requester.

• SupportDeskPMStickets

• Training calls

• Emergency phone calls

• Documentation Management

• Conversion preparations

1. Mappings

1. Data testing

1. Follow up calls

• Confer with staff users and management toestablishrequirements for new systems or modifications

Work Environment:

This job can be fully remote.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employeeis regularly required totalk or hear. The employeefrequentlyis required tostand; walk; use hands to finger handle or feel; and reach with hands and arms.This positionmay require some travel.

This position requires the ability to occasionally liftproducts and supplies up to 20 pounds.

Competencies:

• Drives Results Consistently achieving results even under tough circumstances. Persists in accomplishingobjectivesdespite obstacles and setbacks. Pushes self and helps others achieve results.

• Manage Complexity Making sense of complex high quality and sometimes contradictory information to effectively solve problems.Acquiresdata from multiple and diverse sources when solving problems. Evaluates pros and consriskand benefits of different solution options.

• Communicates Effectively Developing and delivering multi-mode communications that convey a clear understating of the unique needs of different audiences. Is effective in a variety of communication settings: one-on-onesmalland large groups or among diverse styles and position levels. Providestimelyand helpful information to others across the organization.

• Ensures Accountability Holding self and others accountable to meet commitments. Follows through on commitments and makes sure others do the same. Acts with a clear sense of ownership.

• Action Orientated Taking on new opportunities and tough challenges with a sense of urgency high energy and enthusiasm.Identifiesand seizes newopportunity. Steps up to handle tough issues.

• Collaborates Building partnerships and working collaboratively with others to meet shared objectives.Partners with others to get work done. Gains trust and supportofothers.

• High School Diploma Required

• Associates or BachelorsDegree in related field preferred

Qualifications/Training:

• Skilled knowledge and experiencesupporting staff or customer service.

• Excellentpeopleskills.

• Dental/Medical office experience 1 to 2 years.

• Ability to troubleshootsoftware issues.

• Communication skills

• Intermediate to advanced experience with the use and application of the most current technologies and products used in the industry.