Service Delivery Operator

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:

The Service Delivery Team is responsible for Fiservs production processing operations where they process and run the daily weekly and monthly batch processing cycles for all financial institutions on the OmniPay transaction processing platform.

What youll do:

• Monitoring 24 x 7 daily jobs workload schedules 365 days a year. Monitoring incoming and outgoing critical file activity to ensure timely processing. Escalate to appropriate party any late missing or incorrect files until problem has been resolved
• Process and run the daily weekly and monthly processing cycles for all institutions
• Ensuring successful incoming and outgoing file confirmations. Ensure that services are delivered in accordance with service levels agreements and auditing requirements
• Implement defined error procedures; escalate to on-call support teams as necessary for any production processing issues
• Escalating out of balance issues to appropriate response unit
• Determining Level 1 problem analyzing root cause and escalating to appropriate response unit as required
• Being the point of contact for our clients for any issues in relation to the OmniPay platform or our production processing
• Completing appropriate daily operational checklists & system housekeeping tasks as per operational procedures. Maintain appropriate schedules logs and statistical analysis

Important:

• This role will require the individual to provide shift cover including weekends on a rotating basis

What you will need to have:

• Exposure with batch processing

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.