IT Support Technician

IT Support Technician

Location: Philadelphia PA (100% On-site) Client: Confidential (Randstad)

Randstad is seeking a dedicated IT Support Technician to join a high-performing team for a premier client located in the heart of Philadelphia. This is a fully on-site position five days per week designed for a technical professional who excels in a hands-on high-energy environment. You will be responsible for maintaining the health and performance of the enterprises Windows 10 and 11 workstations managing the end-to-end hardware lifecycle from imaging to inventory and providing top-tier service through ServiceNow. The ideal candidate blends deep technical troubleshooting skills with a solid understanding of ITIL frameworks and project management ensuring that every user interaction is handled with professionalism and technical precision.

• On-site Technical Support: Deliver immediate face-to-face troubleshooting and resolution for hardware software and peripheral issues across Windows 10 and 11 systems.
• Hardware Lifecycle & Imaging: Manage the full deployment process including imaging new hardware configuring systems to client specifications and maintaining a meticulous hardware inventory.
• Incident Management: Utilize ServiceNow to track document and resolve support tickets ensuring all service level agreements (SLAs) are met.
• Project Execution: Support site-wide technology initiatives and hardware refreshes by applying fundamental project management principles.
• Service Excellence: Apply ITIL-based workflows to maintain organized service delivery and high standards of operational efficiency.
• User Communication: Provide clear professional updates to staff and stakeholders regarding technical issues and project timelines.

• Technical Proficiency: Extensive experience supporting Windows 10 and 11 in a professional corporate setting.
• Hands-on Expertise: Proven experience with hardware imaging workstation setup and physical inventory management.
• Tool Experience: High level of familiarity with ServiceNow for ticket lifecycle management.
• Process Knowledge: Strong understanding of ITIL principles (Incident Problem and Asset Management).
• Communication Skills: Excellent oral and written communication abilities with a focus on delivering high-quality customer service.
• Organizational Skills: Ability to manage multiple priorities and projects simultaneously while maintaining an on-site presence five days a week.

Required Skills :

Basic Qualification :

Additional Skills :

Background Check : No

Drug Screen : No