Claims Non-Motor Technician

Guardrisk is the undisputed market leader in cell captive insurance and risk solutions. We are renowned for our innovative approach to cell captive structures and other alternative risk transfer solutions for our clients. Guardrisk offers clients custom designed cover and is registered in South Africa as an insurer for all statutory classes of non-life and life insurance business.

To attend to day to day Non-Motor claims handling across various products and to provide supervisory oversight over a defined area.

Handling / settling non-motor own damage claims in accordance with applicable policies and standard operating procedures

Handling / settling claims within stipulated time frames and as per SLAs in place

Entering into settlement negotiations with clients / brokers on behalf of Underwriters

Negotiating with various claims assessors and other related service providers

Providing clients/ brokers with the highest standard of service

Providing clients / brokers with feedback on claim progress at all times

Ensuring diary system is implemented and adhered to at all times

Rendering of assistance from time to time with adhoc tasks

Maintaining and updating reserves

Attending to payment requests

Managing outstanding claims volumes

Timely responses to email and telephonic messages

Accurate record keeping

Proper time keeping and task prioritization / management

Attending to any other tasks as may be assigned from time to time

Provide a supervisory function over a defined area within the claims department which shall include among others

Providing technical advice to the area where required

Qualifications & Experience

Matric

Higher Certificate in Insurance

Completed RE exams for representatives

Computer Literacy(MS Word Outlook and Excel)

Comfortable with Insurance Systems

Intensive knowledge and experience of Commercial insurance products and complex claims

10 years of experience in a similar role

Good interpersonal skills

Negotiation skills

Management Skills

Communication skills

Attention to Detail

Ability to work under pressure

Team player