Senior Product Manager, Global Hardware

About the Role

Global Payments is seeking an experienced Senior Product Manager to own the end-to-end hardware strategy for Genius POS Small Business our flagship point-of-sale platform serving small businesses across multiple continents. This is a high-impact high-visibility role that sits at the intersection of product commercial and operations with direct influence on how Genius hardware is designed sourced certified deployed and managed at scale worldwide.

You will define the global hardware roadmapestablishprinciples for device lifecycle management develop scalable partner integration frameworks and ensure the platform can absorb regional complexity without sacrificing reliability or unit economics. You will work closely with regional general managers engineering leads supply chain commercial teams and technology partners to bring this strategy to life.

Why This Role Matters

• Genius POS serves hundreds of thousands of small businesses globally hardware is the front door to that relationship.

• The company is accelerating international expansion; getting the hardware platform right now has compounding impact.

• This PM will set the architecture-level decisions (device management partner APIs certification frameworks) that others build on for years.

• Direct exposure to executive leadership and cross-regional P&L owners.

Key Responsibilities

1. Global Hardware Strategy

• Own andmaintainthe multi-year global hardware roadmap for Genius POS Small Business aligning device portfolio decisions with regional market requirements competitive dynamics and platform economics.

• Define the device portfolio strategy determiningwhich form factors (countertop mobile kiosk integrated) are prioritised pergeography andmanaging the trade-offs between standardisation and local market fit.

• Lead make/buy/partner decisions for hardware components and full device solutions working with procurement legal and finance to evaluate total cost of ownership across regions.

• Define regional hardware go-to-market playbooks in partnership with commercial and country leads covering pricing bundling and channel strategy for owned-and-operated vs. partner-distributed markets.

2. Device Management Principles & Platform

• Define the principles and requirements for a scalable device management platform covering provisioning configuration management remote diagnostics OTA firmware updates and end-of-life decommissioning.

• Own the device lifecycle policy: frominitialonboarding through active fleet management break/fix processes and secure retirement ensuring consistency across regions while accommodating local operational realities.

• Partner with engineering toestablishDevice Management and Monitoring requirements driving vendor selection and integration into the Genius platform.

• Define security principles for device integrity: secure boot tamper detection key management and attestation working with security and compliance teams to ensure PCI P2PE and PTS requirements are met globally.

• Develop KPIs and telemetry standards for device health monitoring enabling proactive fleet management and reducing merchant downtime.

3. Scalable Platform Integration

• Own the hardware compatibility matrix and manage the testing and certification pipeline for new devices peripherals (printers scanners cash drawers PIN pads) and connectivity stacks (Wi-Fi cellular Bluetooth Ethernet).

• Work with engineering and cloud infrastructure teams to define edge computing offline resilience and sync requirements ensuring Genius hardware performs reliably in environments with intermittent connectivity.

• Drive platform integration across the payment acceptance stack: ensuring hardware supports current and emerging payment methods (contactless QR BNPL digital wallets) as mandated by regional acquiring networks.

• Establisha hardware release management process that coordinates firmware SDK and platform software releases to avoid regressions in the deployed fleet.

4. Cross-Functional Leadership & Governance

• Act as the single point of accountability for hardware strategy decisions creating clarity and alignment across engineering commercial operations finance and regional teams.

• Run the global hardware council or equivalent governance forum bringing together regional PMs and stakeholders to review roadmap priorities surface conflicts and escalate decisions appropriately.

• Develop andmaintaina hardware investment framework that enables resource allocation decisions across competing regional and platform priorities.

• Represent hardware strategy in executive and board-level reviews translating technical decisions into business impact narratives.

Required Experience & Qualifications

Must-Have

• 7 years of product management experience with at least 3 years owning a hardware or hardware-adjacent product in payments fintech retail tech or a related industry.

• Demonstratedexperience defining global product strategies across multiple geographies with an understanding of how regulatory commercial and operational contexts differ by region.

• Proventrack recordof managing hardware partner or OEM relationships including running technical evaluations commercial negotiations and certification programmes.

• Strong working knowledge of payment hardware standards: PCI PTS EMV (contact contactless QR) P2PE and regional acquiring mandates.

• Experience working with device management platforms (MDM/RMM) or defining requirements for fleet management at scale.

• Demonstratedability to work across engineering commercial and operations teams translating business requirements into technical specifications and vice versa.

• Exceptional communication and stakeholder management skills; comfortable presenting to executive leadership andoperatingin matrixed global organisations.

Highly Desirable

• Experience with point-of-sale hardware ecosystems countertop terminals mobile POS integrated payment peripherals.

• Familiarity with Android-based payment device development (application signing device hardening managed launcher frameworks).

• Exposure to supply chainlogistics or procurement processes for physical hardware particularly in multi-region deployment contexts.

• Experience building or scaling a hardware certification or ISV partner programme.

• Prior experience at apaymentsacquirer payment facilitator or fintech platform companyoperatingat significant merchant scale.

Core Competencies

• Strategichardware product thinking

• Globalregulatory & compliance awareness

• Devicelifecycle & fleet management

• Cross-functional alignment & leadership

• Technicaldepth in hardware/software integration

• Data-driven decision making

• Commercial& pricing judgement

• Stakeholdercommunication at all levels

• Structuredproblem-solving under ambiguity