Consumer Complaints Data and Insights Business Control Manager

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description

The Consumer Conduct and Complaints team is seeking an experienced motivated individual to join our highly performing team as the Consumer Complaint Data and Insights Business Control Manager.

As a key member of our team the candidate will be responsible for performance tracking reporting and insights development for strategic initiatives across the organization. This role partners closely with business reporting and model teams to translate requirements analyze large datasets and generate executive ready insights that inform decision making at the highest levels.

Responsibilities

• Translate business and project team needs clear actionable reporting and data requirements for technical and reporting partners. Key partners include FLUs ECOE Complaint Governance & Control teams

• Analyze large complex datasets (e.g. Splunk SDP) to generate performance insights and identify potential data or model issues.

• Collaborate with business partners to source validate and deliver required data inputs.

• Use data to craft executive level narratives summaries and recommendations.

• Develop and compile presentations and reporting materials for senior leadership.

• Quickly interpret new data identify trends and communicate takeaways to leaders and line of business partners.

• Use Copilot and other tools to clean manipulate and analyze data efficiently.

• Support project governance by taking notes tracking decisions and documenting key discussions during meetings.

Required Qualifications

• Proven ability to learn quickly adapt to evolving priorities and work in a fast paced environment.

• Strong analytical and problem solving skills with experience analyzing large datasets.

• Advanced Excel skills (macros complex formulas)

• Ability to build Tableau dashboards independently and analyze data within visualizations.

• Background in statistics analytics data science or related quantitative fields strongly preferred.

• Excellent written and verbal communication skills with the ability to translate complex information into clear business ready insights.

• Ability to drive collaboration to obtain the goal.

Desired Qualifications

• Partners with business leaders to influence priorities delivery timelines and execution

• Strong knowledge of Consumer Banking and/or Client Experience

• SQL experience

Skills

• Controls Management

• Oral Communications

• Risk Management

• Stakeholder Management

• Strategy Planning and Development

• Continuous Improvement

• Drives Engagement

• Influence

• Strategic Thinking

• Talent Development

• Data and Trend Analysis

• Decision Making

• Monitoring Surveillance and Testing

• Problem Solving

• Quality Assurance

Enterprise Description:
This job is responsible for leading and executing internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls identifying issues and control improvements for remediation and building out actions plans and milestones.

Internal employees who are currently working from home are still eligible to apply. However if selected for the role you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

Hours Per Week: