Account Manager

Established in 2004 OLIVER is the worlds first and only specialist in designing building and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40 countries and counting. Our unique model drives creativity and efficiency allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency spark creativity and drive insightful decision-making empowering our teams to produce innovative and impactful results.

Role: Account Manager

Location: Manchester (hybrid; on-site at clients offices min. 3 days/week)

About the role:

As Account Manager you will work closely with clients stakeholders and Olivers onsite team to deliver creative and production work with a particular focus on video content production and packaging design/artwork ensuring work is delivered on time on brief and on budget.

You will report to the Account Director and be a key daytoday contact for the client. The account team is a crossfunctional collaborative unitcomprisingaccount leads producersproject managersdesignersandartworkers. This onsite team plugs into Olivers global capability to bring planning creative and production expertise to the client when required.

What you will be doing:

Client management & service

• Be the primary daytoday point of contact for clients stakeholders on assigned projects.

• Build andmaintainstrong client relationships; understand client priorities businessneedsand brand guidelines.

• Lead andparticipatein client status calls productioncallsand workshops; set agendas and follow up with clear meeting notes and actions.

• Present work to client stakeholders with support from the creative team; capture and manage feedback and approvals.

Project delivery & creative production

• Acceptreviewandprioritiseclient briefs; translate briefs into clear internal briefs for designproductionand creative teams.

• Oversee the production lifecycle for marketing assets especially video and packaging artwork ensuring briefs schedules resourceallocationand quality controls are in place.

• Coordinate with internal designers producers artworkers and external suppliers todeliver againstobjectives.

• Escalate risks and issues early and drive pragmatic solutions to keep projects on track.

Financial & commercial responsibility

• Manage project forecasting monthlybudgetsand financial reporting for assignedprojects;support Account Director on account pipelines and budget planning.

• Raise cost estimates share costs withclient obtain POapprovalsand manage spend tracking.

• MaximiseROI through careful scope and budget control while supporting commercial opportunities for account growth.

Planning reporting & strategy

• Maintain the brief pipeline and delivery schedules; ensure resource planning aligns with demand.

• Produce regular reports andMI andsupport QBR preparation and delivery.

• Support the Account Director in implementing strategic account plans andidentifyopportunities to grow the relationship.

What you need to be great in this role:

• 3 years agency account management experience (preferably with FMCG / CPG / consumer brands or Home & Personal Care).
• Handson experience managing creative production workflows especially video production and packaging artwork / print production.
• Proven project management skills across full project lifecycles including governance scheduling resourcing and risk management.
• Comfortable with budget management cost approvals and POs; able to monitor and report on financials.
• Strong written and verbal communication with experience creating client-facing documentation and presentations.
• Experience working with crossfunctional teams creative design production strategy and managing client feedback loops.

Desirable

• Experience across digital print motion graphicswebor UX/UI is a plus.
• Prior exposure to onsite agency models or embedded agency working.
• Familiarity with asset management workflows and production software/tools.

Req ID: 16949

#LI-CK1 #LI-HYBRID #LI-MIDSENIOR

Our values shape everything we do:

BeAmbitiousto succeed

BeImaginativeto push the boundaries of whats possible

BeInspirationalto do groundbreaking work

Bealways learningand listening to understand

BeResults-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community clients and creations

OLIVER a part of the Brandtech Group is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential and individual differences are valued and respected. All applicants shall be considered for employment without regard to race ethnicity religion gender sexual orientation gender identity age neurodivergence disability status or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability with science-based emissions reduction targets. Collectively we work towards our missionembedding sustainability into every department and through every stage of the project lifecycle.