IT Support Technician

This position reports to the Director of Information and Multimedia Technology and is primarily responsible for maintenance and installation of computers printers and network components including cabling for the main DSCC campus remote centers and DSCC supported agencies.

Duties and Responsibilities

• Identify hardware/software problems by reading technical manuals research on the internet and communicating with product technical support specialists.
• Resolve problems with computers printers network devices and cables by replacing components.
• Install operating systems and application software on computers to correct/fix problems as appropriate.
• Install and test new computers (including student labs) network devices printers and network cables.
• Install and support classroom technology.
• Research and make recommendations for purchase of hardware and parts.
• Answer user questions related to software and hardware.
• Travel routinely to the other DSCC locations to ensure all locations are being supported.
• Assist other Information Technology staff to ensure that the institutions IT resources fully support the objectives of the institution.

Working Conditions

Moderate work that requires sustained or repetitive movements. The majority of time is spent standing stooping climbing bending and/or shifting positions. Requires daily walking to perform tasks. Frequent lifting and/or carrying of weights up to 50 pounds; use of tools and equipment requiring a minimum of body movement or effort to control. The position will require traveling to our other DSCC sites on a routine basis. Moderate exposure to dust grease noise inclement weather temperature extremes and unpleasant but not hazardous odors. Occasional exposure to risk controlled by safety precautions. Frequency or severity are limited.

MINIMUM REQUIREMENTS

• Ability to work independently to solve problems and handle a variety of assignments simultaneously in an organized systematic manner.
• Excellent oral and written communication skills.
• Minimum of one-year experience in working in a technical field or environment

Minimum Requirements of Education and Experience

• Associate degree from a regionally accredited institution.
• Experience using Microsoft Office Suite.
• Experience using Microsoft Windows operating systems

PREFERRED QUALIFICATIONS

• Bachelors degree from a regionally accredited institution.
• Six (6) months of experience in providing customer/technical support.
• IT/Support experience with a Tennessee Board of Regents institution.
• Experience with Classroom Instruction Technologies.
• Experience with office support including computers printers scanners and distance education and classroom technologies.

Minimum starting pay is $45151 annually ($23.15 per hour). With additional experience pay increases to a maximum of $49900.

Dyersburg State offers a comprehensive benefits package including but not limited to the following:

• Vacation and Sick Leave
• 14 paid holidays
• Medical dental vision and life insurance
• Retirement plans
• Optional 401K and 403B Deferred Compensation Plans
• Educational benefits for the employee and their spouse and dependents
• State Employee Discount Program with over 900 merchants

Special Instructions to Applicants:

To be considered for this position applicant must submit an application a resume cover letter and transcripts if applicable. Unofficial transcripts are acceptable for the application process; but official transcripts are required upon hire. You also must provide the contact information for a minimum of three (3) professional references.

Your skills abilities qualifications and years of experience will be evaluated using only what is recorded on your application.

Incomplete applications will not be considered.

A completed satisfactory background check will be required before hire.

Dyersburg State Community Collegeis a TBR and AA/EEO employer and does not discriminate against students employees or applicants for admission or employment on the basis of race color religion creed national origin sex sexual orientation gender identity/expression disability age status as a protected veteran genetic information or any other legally protected class with respect to all employment programs and activities.