Billing Support Rep

Summary/Objective Under limited supervision the Billing Support Rep will serve as the day-to-day first line of contact for vendors staff clients patients and guests handling phone calls in addition to day-to-day office responsibilities to support the RCM billing team.

Essential Job Functions

Management of inbound and outbound office correspondence:

- Inbound calls: handle or transfer to appropriate person to include customer service calls for all US clients

- Inbound faxes: distribute to appropriate person or team

- Inbound mail: sort and scan to India teams

- Outbound mail: prepare through postage meter

- Support remote staff schedules with in-office needs/resources

Support RCM billing team operations:

- Print and mail Epic-generated letters to patients

- Process correspondence that India has filtered/forwarded

- Process returned mail

- Lockbox management: research and approve/resubmit lockbox exceptions for deposit

- Scan vendor invoices and load checks for overseas Accounts Payable team to print

- Claim run process support

- Additional billing-related tasks identified operationally

Key Success Indicators/Attributes

Knowledge of confidentiality and HIPAA compliance

Individuals ideally understands Revenue Cycle Management and US healthcare billing

Ability to prioritize and multi-task in a fast-paced changing environment

Demonstrate ability to self-motivate set goals and meet deadlines

Good listening and ability to ask probing questions to help identify the patients issue/concern

Demonstrate problem-solving skills and the ability to think critically to identify and implement appropriate solutions

Strong attention to detail

Ability to learn billing software (Epic)

Maintain courteous and professional working relationships with employees at all levels of the organization.

Work in accordance with corporate and organizational security policies and procedures understand personal role in safeguarding corporate and client assets and take appropriate action to prevent and report any compromises of security within scope of position.

Skill in operating a personal computer and utilizing a variety of software applications is essential.

Supervisory Responsibility

No

Work Environment

This job operates in the Denver office. This role routinely uses standard office equipment such as computers phones and postage equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is occasionally required to stand; walk; sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel crouch or crawl; and talk or hear. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision distance vision peripheral vision depth perception and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a part-time position. Days and hours of work will generally start with Monday through Friday 12:00 p.m. to 4:00 p.m. but can be altered slightly if needed.

Travel

No

Required Education and Experience

Proficient computer skills

Proficient Microsoft Outlook and Excel skills

High School diploma or equivalent

Experience in healthcare administration or related field is preferred

Proven RCM experience and understanding of claim processing is a plus.

Preferred Education and Experience

N/A

Additional Eligibility Qualifications

N/A

Equal Employment Opportunity:

Omega Healthcare is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to their race color religion national origin gender age sexual orientation gender identity or expression marital status mental or physical disability protected veteran status and genetic information or any other basis protected by applicable law. Omega Healthcare also prohibits harassment of applicants or employees based on any of these protected categories.

Omega Healthcare makes reasonable accommodations when needed for applicants and candidates with disabilities or religious observances. If reasonable accommodation is needed to participate in the job application interview or any other part of the hiring process please contact Human Resources at

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Employees may perform other duties as assigned.

Required Education and Experience

Proficient computer skills

Proficient Microsoft Outlook and Excel skills

High School diploma or equivalent

Experience in healthcare administration or related field is preferred

Proven RCM experience and understanding of claim processing is a plus.