IT Operations Support

Role Objective

Responsible for running the banks business system and services 24x7 up and running around the clock. Make sure that all the systems are monitored through various tools and applications

Work is generally routine most tasks are well defined but with considerable variation; some phases of the work are less well defined and may require independent action.

Key Roles and Responsibilities:

User Support:

Attending user phone calls

Local & Overseas users support after working hours and during week holidays

System Backups:

Timely executing various systems and critical application backups

Core banking before/after batch backups thru Networker

Running Clone backups jobs on daily basis

Verifying logs of scheduled backups escalating and follow-up backup fail issues

EOD-Batches:

Running end of days for Doha Dubai Kuwait & international representative branches

Escalation and follow up batches issues

Month end related activities

Monitoring:

Monitoring of ATM transactions

Monitoring of NAPS/VISA/MASTER/other external networks thru different applications provided by IT users / vendors

Monitoring of Credit cards transactions and POS transactions

Manual checking of debit/credit card transactions

Monitoring of SMS banking & Internet banking

Monitoring of various applications provided by net infrastructure system i.e EMC products (Networker VMware Symmetric VMAX Data Domain etc.)

Additional Responsibilities:

Data Center:

Up-keeping of data center around the clock

In/Out control of data center by various designed forms

Generating data center access control list

Monitoring/checking data center facilities i.e. A/C cooling system Fire system UPS status

Month End:

Providing support within ITD and Finance depts. by proving month end reports

Running various scripts / programs in order to finalize month end processes

Others:

Ability to establish and maintain a positive and professional relationship with co-workers and other shift mates

Ability to organize efficiently document and routinely update informations

Ability to apply procedures to work problems and situations

Flexibility in responding courteously to immediate needs of users and callers

Ability to establish priorities and maintain productivity despite numerous interruptions.

Ability to establish and maintain excellent work relations with other ops staff with exceptional technical understanding as well as implementing possible solutions and strategies.