At Elara Caring we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals providing the Right Care at the Right Time in the Right Place.

Job Description:

Client Engagement Specialist Licensed Practical Nurse LVN Nephrology

Full-Time Regional Coverage Service Area: Houston Texas

At Elara Caring we care where you are and believe the best place for your care is where you live. We know theres no place like home and thats why our teams continue to provide high-quality care to more than 60000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their journey of health we care. Each team member has a part to play in this mission.

This means you have countless ways to make a difference as a LVN Nephrology Client Engagement Specialist. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.

To continue to be an industry pioneer in delivering unparalleled care we need a LVN Nephrology Client Engagement Specialist with commitment and compassion. Are you one of them If so apply today!

Why Join the Elara Caring mission

• Work in a collaborative environment.
• Be rewarded with a unique opportunity to make a difference
• Competitive compensation package
• Tuition reimbursement for full-time staffand continuing education opportunities for all employees at no cost
• Opportunities for advancement
• Comprehensive insurance plans for medical dental and vision benefits
• 401(K) with employer match
• Paid time off paid holidays family and pet bereavement
• Pet insurance
  

As a LVN Nephrology Client Engagement Specialist youll contribute to our success in the following ways:

• Conduct inclinic facetoface visits with dialysis patients and family members to understand their daily challenges and support needs
• Provide education in a compassionate conversational manner that encourages openness to inhome care support
• Establish and maintain strong relationships with customers by delivering exceptional service and understanding their unique needs through care coordination
• Meet or exceed monthly admission targets and key performance indicators (KPIs).
• Guide customers through the referral process including identifying needs providing service recommendations and achieving admissions
• Demonstrate continued engagement with clients and families assessing satisfaction and identifying/resolving services issues to ensure retention of client with Personal Care Services
• Accurately enter and update customer information and engagement activities in the companys Customer Relationship Management (CRM) system (BOLT)
• Identify opportunities to cross-sell or upsell additional services based on customer needs; coordination through Home Care Home Base and connecting with the care team.
• Participate in ongoing training sessions to stay updated on product knowledge sales techniques and industry trends
• Maintains patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule.
  

What is Required

• Graduate of an accredited LVN/LPN Program
• Current state license as LPN/LVN
• Minimum of one year experience in home care or health care industry preferably a nephrology nurse; discharge planning experience and/or healthcare sales experience

• Previous experience in home care care coordination case management or patient education
• Familiarity with stages of Chronic Kidney Disease (CKD) and dialysis workflows
• Sales outreach or clientengagement experience (healthcare preferred)
• In-depth knowledge of Medicare/Medicaid (e.g. MCO MLTC other payer types etc.) home care benefits rules and regulations across multiple states
• Ability to work with various computer and data entry systems including Microsoft Office (Word Excel PowerPoint) computer systems and other database software
• Strong communication skills; both written and verbal
• Bilingual preferred

• Must have a dependable vehicle a valid drivers license and current auto insurance in accordance with the laws of the State.
• Sit stand bend lift and move intermittently and be able to lift at least 25 lbs.
• 90% travel to local service locations (assigned to a regional area)

#ElaraGA

You will report to the Manager Business Operations.

Equal Employment Opportunity: We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited hired assigned and promoted without regard to race national origin religion age color sex sexual orientation gender identity disability protected veteran status or any other protected characteristic. If you require assistance due to a disability in the application or recruitment process please submit a request via email at

Pay & Benefit Information: Compensation for this role will be determined based on a variety of factors including qualifications skills competencies and relevant experience. Elara offers a broad range of benefits. Learn more at Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed.