Director of Operations Last Mile Innovation

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices Rocket Oversea which offers free international delivery on millions of best-selling products from Korea the U.S. and beyond.

We are looking for talents to help us lead Coupangs expansion in Taiwan. This is an exceptional opportunity to become a part of Coupangs growth in Taiwan and create a world where our customers wonder How did I ever live without Coupang Ω

Role Overview

Coupang Logistics Services is looking for Program Managers with a strong delivery record and proven project management experience to own strategic tactical cross-functional projects and programs. These roles require scoping and creating project plans developing processes coordinating and driving execution and communicating to senior management on status risks and process/product changes. Cross-team coordination project management and executive presentation skills are essential.

What You Will Do

Scope and create project plans for strategic tactical cross-functional projects and programs
Develop processes and coordinate execution across teams
Drive project delivery and communicate status risks and process/product changes to senior management
Lead cross-team coordination and manage multiple competing priorities simultaneously
Design implement and optimize strategic initiatives
Conduct data mining and analysis to support decision making
Challenge and influence stakeholders including organization leaders
Think strategically and execute methodically in a fast-paced environment
Use analytical and quantitative skills to develop business cases backed by hard data and metrics
Clearly communicate data insights to stakeholders

Basic Qualifications

Bachelors degree in business Engineering Operations Supply Chain Transportation Logistics or related field
10 years of experience in program management logistics operations supply chain or transportation or equivalent professional or military experience
Demonstrated experience leading and owning cross-functional programs
Extensive experience owning the design implementation and optimization of initiatives
Experience with data mining and data analysis
Confidence operating in a highly ambiguous and iterative business space
High attention to detail including proven ability to manage multiple competing priorities simultaneously
Willingness to challenge and influence other stakeholders including the organization leaders
Ability to think strategically and execute methodically in a fast-paced environment where continuous innovation is desired
Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
Ability to clearly communicate data insights to others

Preferred Qualifications

MBA and work experience in dedicated project management
Practical application of program management methodology including PMP/Lean Six Sigma/Kaizen
Advanced knowledge of analytical tools such as SQL Tableau MS Excel or Microsoft Access
Demonstrated experience communicating data insights to others including use of data visualization tools

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veterans benefits the disabled etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: Experience:

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