Senior Implementation Consultant Jira (ITSM)

We are looking for an Senior Implementation Consultant Jira (ITSM) to lead end-to-end implementations and configurations of Jira Service Management solutions. This role requires a strong blend of technical expertise and functional understanding of ITSM processes to design scalable efficient and client-centric solutions.

The ideal candidate will work closely with stakeholders to translate business requirements into technical configurations while ensuring adherence to ITIL best practices and high-quality delivery standards.

Responsibilities

• Lead implementation and configuration of Jira Service Management solutions
• Design and configure ITSM workflows including Incident Request Problem Change and Assets/CMDB
• Manage and maintain JSM Assets schemas and relationships
• Implement third-party integrations using REST APIs and marketplace tools
• Translate business requirements into scalable technical solutions
• Configure SLAs queues automations forms and service portals
• Support testing phases including QA UAT go-live and post-production enhancements
• Mentor and guide junior consultants ensuring knowledge sharing and quality delivery
• Collaborate with cross-functional teams to ensure seamless project execution

• Bachelors degree in Computer Science or related field
• 34 years of hands-on experience with Jira and JSM
• Strong expertise in JSM Assets / CMDB
• Experience with REST APIs and integrations
• Hands-on experience with tools such as:
• ScriptRunner
• JMWE
• Refined
• Experience with Jira automation and workflow customization
• Strong understanding of ITIL-based ITSM processes
• Familiarity with JavaScript frameworks such as React or Angular
• Strong documentation and client communication skills
• Strong client communication and stakeholder management
• Ability to translate business requirements into effective technical solutions
• Adaptability in fast-paced multi-client environments
• Collaborative mindset with cross-functional teamwork
• High ownership and accountability for delivery outcomes

Preferred

• ITIL Certification
• Atlassian certifications (e.g. Jira Administrator JSM Specialist)
• Experience working in consulting or multi-client environments
• Exposure to Jira Forge

Equal Opportunity & Inclusion

We are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race color religion sex gender identity or expression national origin age disability genetic information or pregnancy.

At Inbox Business Technologies we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas experiences and voices to a company that believes in equality and embraces new ways of thinking.

Required Experience:

Senior IC