Avaya Senior Consultant
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Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us:
Infosys is a global leader in next-generation digital services and consulting.We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovative ecosystem.
Recognized as the #1 Top Employer in Australia for the second year in a row Infosys offers a workplace where careers grow with purpose. As an AIfirst organization we empower our people to work on nextgeneration technologies continuously learn and create impact at scalesupported by a culture rooted in care inclusion and excellence.
Join Infosys and be part of a culture thats not just promisedits certified. #TopEmployer2026 #ThriveAtInfosys
Visit see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Role Description: Were looking for a Senior Consultant Avaya Contact Center to join our team.
The Avaya Contact Center Operations & Support Specialist is responsible for the end-to-end administration configuration maintenance and support of Avaya UC (Unified Communications) CC (Contact Center) solutions Verint and Guardian products. The role ensures uninterrupted contact center operations efficient call routing compliance with business announcements system patching and coordination across telephony WFO CRM and infrastructure layers.
Location: Sydney
Salary:108571- 119893 AUD Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements based on internal company processes.
Flexible working arrangements (hybrid reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Roles and Responsibilities:
Preferred:
ADDITIONAL
Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Infosys is a global leader in next-generation digital services and consulting.We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovative ecosystem.
Recognized as the #1 Top Employer in Australia for the second year in a row Infosys offers a workplace where careers grow with purpose. As an AIfirst organization we empower our people to work on nextgeneration technologies continuously learn and create impact at scalesupported by a culture rooted in care inclusion and excellence.
Join Infosys and be part of a culture thats not just promisedits certified. #TopEmployer2026 #ThriveAtInfosys
Visit see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Role Description: Were looking for a Senior Consultant Avaya Contact Center to join our team.
The Avaya Contact Center Operations & Support Specialist is responsible for the end-to-end administration configuration maintenance and support of Avaya UC (Unified Communications) CC (Contact Center) solutions Verint and Guardian products. The role ensures uninterrupted contact center operations efficient call routing compliance with business announcements system patching and coordination across telephony WFO CRM and infrastructure layers.
Location: Sydney
Salary:108571- 119893 AUD Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements based on internal company processes.
Flexible working arrangements (hybrid reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Roles and Responsibilities:
- Technical Support: Avaya CM SM SMGR SBC AES Breeze AMS Aura messaging Avaya messaging Avaya media GWs Soft clients (One-x workplace workspace) AADS SAL Utility servers POM AACC AEP and Avaya recorders.
- Nortel CS1K Call pilot.
- Verint Recorder Speech analytics QM DPA Customer feedback and Workforce management.
- Guardian servers VOIP GWs Guardian soft clients Guardian switches Guardian SBCs.
- Implementation & Configuration: Install configure and upgrade Avaya voice Nortel Verint and Guardian solutions including Creation of Skill VDN Campaign Call Routing Vectors & Announcements.
- Customer Interaction: Provide remote or onsite support to clients ensuring adherence to Service Level Agreements (SLAs).
- System Maintenance: Perform routine maintenance proactive monitoring monthly patching and health checks on systems.
- Troubleshooting: Analyse call flows troubleshoot voice quality issues and provide root cause analysis.
- Support Readiness: 24*7 shift work / On-Call support readiness over weekend and after hours.
- Bachelors or masters degree in computer science Information Technology or a related field
- Over 7 years of experiencein Support operations and implementations specifically focusing on Avaya Contact Center and related technology platforms.
Preferred:
- Certifications: Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS) preferred.
- Experience: Previous experience supporting Avaya Aura Contact Center (Elite/Experience Portal) Nortel Verint and Guardian products.
ADDITIONAL
- Excellent customer-facing skills
- Excellent written and verbal communication skills
- Strong attention to detail and outstanding analytical and problem-solving skills.
- Strong understanding of IP networking VoIP SIP protocols and Linux.
- Replace and manage server-side certificates across Avaya and integrated platforms.
- Knowledge of Windows and Linux server environments
- Oracle SBC
- Experience supporting CRM integrations (SAP Salesforce)
- Income Protection Insurance
- Paid Parental and Volunteer leaves
- Employee Assistance Program (EAP)
- Flexible working arrangements (hybrid reviewed case-by-case basis)
- Health Insurance Discount and Well-being Program
- Access to Fitness and Gym Memberships
- Salary packaging and novated leasing
Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Required Experience:
Senior IC
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
