TrakSYS Support Engineer

Role: TrakSYS Support Engineer
Location: Richmond VA Hopkinsville KY 
Job Type: Contract
Interview: Phone/Skype

Job Description:
The TrakSYS Support Engineer is responsible for providing technical support maintenance and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues supporting end users monitoring performance and ensuring seamless MES operation across manufacturing environments.

Key Responsibilities:
Provide Level 1 / Level 2 Support for TrakSYS MES application.
Monitor system performance and ensure continuous up time.
Identify root causes and coordinate fixes with development team ERP team WMS team Infrastructure team Network team or Vendor team and business users.
Query and analyze TrakSYS SQL Server database table for investigation and resolve data-related discrepancies to maintain data accuracy.
Troubleshoot TrakSYS integration issues with ERP (e.g. SAP) WMS (e.g. BlueYonder) and PLCs (e.g. KepServer OPC).
Troubleshoot TrakSYS configurations (e.g. Modules Services and Workflows) and apply changes.
Handle incident management and services requests through ticketing tools e.g. ServiceNow.
Maintain support documentation change logs and knowledge base articles.
Track SLAs KPIs and recurring issues for continuous improvement.
Support scheduled maintenance upgrades and deployments.

What are the Mandatory skills and skill proficiencies required for this position
Hands on experience on TrakSYS MES (version 12 is a plus).
Understanding of TrakSYS architecture and core configurations.
Knowledge of C#/.Net JavaScript HTML and CSS.
Knowledge of SQL Server (queries stored procedures).
Knowledge of IIS Windows Server and network basics.
Strong analytical and problem-solving skills.
Good communication skills.

These positions will involve working night shifts and may also require travel between the two sites (Richmond VA & Hopkinsville KY as needed.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Contract