IT Service Desk Analyst

We are currently looking for an IT Service Desk Analyst to join our team in the Dublin office.

As part of the role you will be owning IT support in our Dublin Head office as your base work location along with our providing support for our wider business. Providing face to face support using your problem solving ability and providing a timely resolution to IT incidents via our ITSM tool. You will also be responsible for assetizing configuring and preparing hardware and software instillations for our end users efficiently. Along with creating and updating any technical documentation and sharing with the line with this you will also deliver exceptional end user service via our telephony and ticketing systems.

This role is based in our Dublin office Monday to Friday working shifts where required.

Qualifications :

Required:

• Minimum of 1 year experience in an IT Support role
• Can work proactively independently and collaborate well with the wider teams
• Ableto effectively troubleshoot issues and use initiative during problem solving
• A team player who can communicate effectively with colleagues at all levels
• Be positive friendly and approachable
• Experience with face-to-face IT support
• Customer focused and Resolution driven.

The below skills are desirable as full training will be provided in our Training Academy:

• Hardware configuration and installation
• SQL Query language
• Active Directory Group Policy DNS DHCP etc
• Cisco networking systems
• Windows desktop and server operating systems

Additional Information :

Additional Information

Along with your benefits package we also offer a wide range of perks for our colleagues:

Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.

Retail Reconnect  In order to build the planets most admired and compelling brand ecosystem all employees must understand our business product and customers. Each financial year head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline and to bring ideas back to the office which will improve how we work.

Fearless 1200 Fearless 1200 is our way of recognising our growth. Its bold ambitious and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how were rewarded check out the video link to find out more - Welfare

Frasers Fit  Our Everlast Gyms Team are on a mission to make our workforce the best and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical Financial & Mental wellbeing. The app is accessible for every employee and includes training nutrition and lifestyle advice- all completely free.

Retail Trust  We know that its not just about physical health mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline wellness hub counselling and financial/legal support.

Whats next

Our Recruitment Team will be reviewing applications and all candidates will receive a response whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate a further interview stage with the Hiring Manager/wider team.

Remote Work :

No

Employment Type :

Full-time