Management Evaluation Specialist (Human Services Program Consultant)

Office of Family Assistance

TheOffice ofFamily Assistanceprovides policy operational technical assistance and training support for safety net programs that assist low-income Ohioans. This includes: Cash assistance programsfunded by the Temporary Assistance for Needy Families (TANF) Block Grant including Ohio Works First (OWF) and the Prevention Retention and Contingency programs; Food assistance programsincluding the Supplemental Nutrition Assistance Program (SNAP) the Summer EBT Program the Commodity Supplemental Food Program (CSFP) and The Emergency Food Assistance Program (TEFAP);Program Integrity;and Adult Protective Services. Learn more about the office by visiting the Office of Family Assistance webpage.

What You Will Do

The position plays a critical role in supporting statewide efforts to strengthen the accuracy integrity and accountability of public assistance programs. The Management Evaluation Specialist is responsible for conducting detailed case reviews assessing compliance with federal and state requirements and identifying opportunities to improve program performance and reduce payment errors.

Job Duties

• Learn the review process during your probationary period
• Travel to meet recipients at county offices or in their home
• Do face-to-face interviews to obtain information
• Document information using paper and electronic case records
• Complete approximately 20 reviews per month
• Achieve and maintain acceptable evaluation completion and accuracy rates

Challenges

• Managing a high review workload with strict accuracy standards
• Conducting face-to-face interviews in varied and sometimes unpredictable environments
• Interpreting and reconciling complex case information across multiple sources
• Independently managing work with limited direct supervision

Recommended Skills

• Experience determining eligibility for SNAP
• Ability to access and read case information in the Ohio Benefits (OB) eligibility system
• Persistent thorough detail-oriented and well organized
• Independently manage multiple assignments with overlapping due dates

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location: This position will be headquartered at the Rhodes State Office Tower 30 East Broad Street Columbus OH 43215

Travel: Occasional travel within the state of Ohio.

PN(s):

The ideal candidate at minimum must have the following:

Option 1:

• Completion of undergraduate core program in social or behavioral science health or pre-medicine or comparable field;

AND

• 18 months experience in delivery of human services health care services or medical assistance in governmental community or private human support services agency or medical provider.

Option 2:

• Completion of graduate core program in social or behavioral science or medicine-related or comparable field;

AND

• 6 months experience in delivery of human services health care services or medical assistance in governmental community or private human support services agency or medical provider.

Option 3:

• Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohios SEIU/1199 Pay Schedule Pay Range 12. Unless required by legislation or union contract starting salary will be the minimum salary of that pay range (step 1 currently $31.74 per hour). These ranges provide a standardized pathway for pay increases. With continued employment new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

ADA Notice

If you require an accommodation based on a disability for any step of the selection process please contact .

Selection Priority Notice SEIU/1199

Current employees of ODJFS in the SEIU/1199 union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal SEIU/1199 applicant is not selected for this position.

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someones world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented diverse and dedicated employees.
• We get better at what we do every day.

At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off including vacation personal sick leave and 11 paid holidays per year
• Childbirth Adoption and Foster Care leave
• Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
• Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.