IT Professional II

Current Employees: If you are currently employed at any of the Universities of Wisconsin log in to Workday to apply through the internal application process.

Job Category:

Employment Type:

Job Profile:

Job Summary:

The Wisconsin Veterinary Diagnostic Laboratory (WVDL) is seeking a highly motivated and customer-focused IT Professional to support the technology needs of a dynamic laboratory environment. This role provides general desktop support for WVDL staff and assists with system administration for the Laboratory Information Management System (LIMS). The position includes delivering end-user support training and documentation to promote efficient use of WVDL hardware software and applications.

A well-qualified candidate will have the ability to work independently and collaboratively in a dynamic work environment. They will also have excellent interpersonal communication and customer-service skills with the ability to engage effectively with diverse teams and end users.

The IT Professional position plays an essential role in onboarding new staff maintaining data integrity and ensuring compliance with cybersecurity standards. This individual collaborates closely with the WVDL IT team as well as laboratory personnel administrative teams and management to support and improve IT systems contributing to the reliability and success of WVDL operations.

Key Job Responsibilities:

• Installs maintains and troubleshoots hardware configurations multimedia and software applications for various environments and business needs - 40%

• Assist with system administration and maintenance of the Laboratory Information Management System (LIMS) including user account management configuration updates and basic troubleshooting - 10%

• Answers routine to moderately complex questions and provides information creates documentation and trains end users regarding hardware software applications and technology access - 40%

• Researches potential technology purchases and makes recommendations to leadership according to work unit business needs and requests - 10%

Department:

Wisconsin Veterinary Diagnostic Laboratory Administration

Compensation:

The minimum salary for this position is $26.00/hour.

This position offers a comprehensive benefits package including generous paid time off competitively priced health/dental/vision/life insurance tax-advantaged savings accounts and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits please see Qualifications:

• Familiarity with standard desktop operating systems hardware and commonly used applications.
• Experience working in an information technology role.
• Ability to lift 25 lbs.

Preferred Qualifications:

• Proven ability to advocate for process improvement and support continuous optimization across technical workflows and operational procedures.
• Ability to identify troubleshoot and resolve routine issues across systems platforms networks (including printers) and applications ensuring security confidentiality compatibility and optimal functionality within a multi-user environment
• Experience with system administration for platforms such as LIMS ERP SDMS LES or QMS.
• Demonstrated success working independently effectively prioritizing tasks taking initiative in problem-solving and proactively seeing assistance or collaboration when needed to ensure timely and accurate resolutions.

Education:

• Associates Degree Preferred Minimum

How to Apply:

To begin the application process click the Apply button.

Please submit a resume and cover letter. To assist with the initial review of qualifications the cover letter should briefly address your experience related to the following jobrelated competencies:

• General information technology experience relevant to this role
• Experience providing effective customer service in an IT or service-oriented environment
• Ability to work independently including managing tasks managing prioritiesor resolving issues with limited supervision

Applicants may address these areas in a standard cover letter format; separate statements or lengthy responses are not required. The application reviewers will be relying on written application materials to determine which qualified applicants will advance in the recruitment process.

The search committee will review all application materials after the posted deadline. We will notify selected applicants to participate further in the selection process directly. References will be requested of final candidates. All applicants will be notified after the search is complete and a candidate has been selected.

The application deadline is 11:59 pm CST on April 28 2026.

Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship on or before the effective date of appointment. University sponsorship is not available for this position.

Contact Information:

WVDL Human Resources

Institutional Statement on Diversity:

Diversity is a source of strength creativity and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity culture background experience status abilities and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching research outreach and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students faculty and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal OpportunityEmployer.

Qualified applicants will receive consideration for employment without regard to including but not limited to race color religion sex sexual orientation national origin age pregnancy disability or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g. application interview pre-employment testing etc.) please contact the Divisional Disability Representative (DDR)in the division you are applying make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies crime statistics for the previous 3 calendar years and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.