Office Manager

All-Star Heating And Air Conditioning

Job Location:

Knoxville, TN - USA

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

Bonus based on performance
Competitive salary
Health insurance
Paid time off
Training & development

The Office Manager is responsible for the performance accountability and efficiency of the office operations team. This role directly impacts revenue customer experience technician productivity and profitability. The Office Manager leads CSRs and dispatch ensures accurate administrative execution and enforces company processes through measurable performance standards.

Success in this role is defined by clear KPIs consistent reporting and continuous improvement.

Benefits

Training
Careers Advancement Opportunities
Flexible Scheduling
Competitive Compensation
Year-Round Work
Spiffs Rewards & Employee Contests

Responsibilities

Directly manage and coach CSRs dispatchers and administrative staff.
Establish clear performance expectations for each role.
Conduct structured weekly team meetings and individual coaching sessions.
Ensure adequate staffing coverage for phones dispatch and administrative needs.
Support and reinforce company culture professionalism and accountability.
Oversee inbound call handling booking accuracy and customer communication.
Ensure CSRs follow call scripts booking standards and data entry requirements.
Monitor call quality and customer interactions.
Address escalated customer concerns promptly.
Ensure accurate invoicing job closeout and documentation.
Oversee net-30 and commercial billing processes.
Support HR and accounting functions.
Maintain organized and accurate records.
Create maintain and deliver scheduled performance reports.
Track office CSR dispatch and technician KPIs
Identify trends gaps and improvement opportunities.
Hold teams accountable to performance standards.
Serve as primary office contact for financing and warranty processing.
Support technicians and sales with financing approvals.
Ensure warranty registrations are completed accurately and timely.

Job Qualifications:

High school diploma.
Experience and the physical ability to perform all modern business office clerical roles including mail distribution.
Demonstrated ability to quickly learn new software and technology with proficiency in Microsoft Office Adobe Photoshop SAP and social media platforms..
Ability to operate all current administrative office machines including a word-processor computer typewriter copying machine fax machine calculator phone operator instrument printer base radio etc.
Excellent interpersonal and verbal communication skills including advanced customer service skills on the phone and in person in order to project a professional and efficient image for the company.
Excellent proofreading spelling grammar arithmetic and business writing skills.
Ability to work under time and backlog pressure for extended periods of time.
Ability to handle multiple tasks efficiently.

Compensation: $60000.00 per year

There are many exciting options for a career in HVACR waiting to be explored.

If youre looking for a career that offers flexibility job stability strong pay benefits and more then youve come to the right place!

Required Experience:

Benefits:Bonus based on performanceCompetitive salaryHealth insurancePaid time offTraining & developmentThe Office Manager is responsible for the performance accountability and efficiency of the office operations team. This role directly impacts revenue customer experience technician productivity an...