Sr Business Analyst

Powering the agentic revolution in travel. Sabre is an AI-native technology leader backed by one of the worlds largest travel data clouds. Built on an open modular cloud-native architecture Sabre serves as the backbone for both established leaders and bold new disruptors guiding them to the next age of travel retailing through intelligent connected and personalized experiences. With AI at its core and operating at unparalleled scale Sabre transforms insights into innovation empowering airlines hoteliers agencies and other partners to retail distribute and fulfill travel worldwide.

About the Job

As a Business Analyst within the Service Delivery organization at Sabre you will play a pivotal role in bridging the gap between operational execution and strategic business objectives. You will be the driving force behind our data-driven decision-making ensuring that our service delivery metrics are transparent accurate and optimized for performance.

The ideal candidate is highly analytical proficient in data visualization and capable of managing project tracking while delivering clear strategic updates to leadership. You will work closely with cross-functional SMEs PMs and different teams to ensure our systems and processes run efficiently with minimal friction.

Main Purpose of the Role

• Reporting & Data Visualization: Build maintain and manage strategic and operational reporting to ensure the business runs efficiently. This includes leading with reporting platforms (e.g. PowerBI Excel) to provide clear data visualizations administrative reporting and actionable insights.
• Performance & Cost Optimization: Analyze service delivery metrics to optimize operational performance (e.g. SLA compliance resource allocation) and assist in general operational cost-controlling initiatives.
• Project Tracking & Strategic Updates: Proactively support short-term and long-term operational planning. Lead project tracking efforts ensuring milestones are met and provide regular high-level business strategic updates to stakeholders and leadership.
• System Ownership & SME Engagement: Act as a functional lead for our internal Service Management tools (e.g. ServiceNow Jira). Engage with global Subject Matter Experts (SMEs) and cross-functional teams.
• Process Improvement: Ensure all Standard Operating Procedures (SOPs) are kept updated to reflect current business workflows and collaborate on projects that bring major changes or improvements to the business.
• Strategic Innovation: Generate ideas for continuous improvement and execute strategic projects within the Service Delivery organization identifying gaps in current processes and proposing technology or workflow solutions.
• Labor Estimation & Pricing: Develop detailed labor estimates for a range of Sabre solutions collaborating closely with Sales and Account teams to provide accurate pricing inputs. Ensure effort estimates are aligned with solution scope delivery complexity and commercial requirements enabling precise hours allocation and supporting profitable deal structuring.
• RFP / RFI Management: Participate in the end-to-end response process for RFPs RFIs and due diligence questionnaires ensuring timely complete and high-quality submissions. Serve as a point of contact during the response lifecycle managing timelines expectations and approvals.

Qualifications & Experience

• Education: Bachelors Degree in Information Technology Business Administration Computer Science Data Analytics or a related field.
• Experience: A minimum of 3 years of experience in Business Analysis IT Operations Management Service Delivery Project Management or a related field.
• Technical Proficiency: * Strong expertise in data analysis and visualization tools (PowerBI Databricks MS Excel/Office suite).
  • Familiarity with IT Service Management (ITSM) and project tracking tools (e.g. ServiceNow Jira Salesforce).
• Analytical Skills: Excellent problem-solving skills with the ability to research complex topics independently and conduct project feasibility analyses.
• Soft Skills:
  • Self-driven independent worker with a high degree of accountability.
  • Goal-oriented and ambitious driven by continuous personal and professional development.
  • Strong presentation and facilitation skills capable of translating complex data into clear business narratives.
  • Open-minded receptive to feedback and an ideal team player who can effectively lead initiatives.
• Communication: Excellent written and verbal communication skills in English with the ability to engage stakeholders across global teams.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.