Payments Global Banking Client Services Manager Associate

Join our Payment Solution Center and make your mark by delivering responsive high-quality service to corporate and financial institution clients. This role offers the chance to deepen your treasury services knowledge while supporting operational efficiency. Bring your communication skills and client-first mindset to help us deliver best-in-class service.

As a Client Service Manager (Associate) in the Payment Solution Center you will support Treasury Services clients by handling inquiries and requests related to accounts and transactions. You will work with a team that values collaboration excellence and client satisfaction helping ensure client needs are met with precision and care. You will help enhance client relationships and operational efficiency by delivering solutions that address day-to-day service needs. You will also ensure your work aligns with risk guidelines while maintaining a strong client experience.

Job responsibilities

• Provide prompt value-added inquiry support for Treasury Services clients
• Handle day-to-day client inquiries and requests related to accounts and transactions
• Own new and existing client cases and provide proactive status updates to clients
• Ensure alignment with risk guidelines while meeting client needs
• Identify issues and escalate them in a timely manner
• Coordinate with internal partners and follow up to support resolution
• Gather and compile information such as interest setup and rates and account statements
  

Required qualifications capabilities and skills

• Bachelors degree
• Minimum 5 years of experience in client facing servicing or front office roles
• Experience in payments/ cash management with knowledge of SWIFT real-time gross settlement and GIRO
• Ability to provide quality service in a high-volume environment
• Detail-oriented with strong follow-through skills
• Ability to navigate independently in a large organization and as part of a collaborative team
• Risk and control mindset with a business- and process-driven approach to work effectively with front office and operations teams
• Adaptability and openness to learn across different domains and technology
• Bilingual advanced proficiency in English and Mandarin (reading and writing) to support both global and local clients and stakeholders
  

Preferred qualifications capabilities and skills

• Experience working in a large multi-national corporates or financial institution
• Familiarity with cash management products such as Time Deposit foreign exchange and Sweeping