Lead Spa Therapist Bermuda

Hamilton Princess & Beach Club now has an exciting opening for a Lead Spa Therapist to join their spa team.

For more than a century Hamilton Princess & Beach Club is Bermudas only luxury urban resort. Our world-class accommodations modern art collection celebrated restaurants spa and more are why we appeal to Bermudas luxury travellers as well as our magical team of colleagues.

Tasks

Summary of ResponsibilitiesReporting to the Spa Operations Manager responsibilities and essential job functions include butare not limited to the following:

• Consistently offer professional engaging and proactive guest service while supportingfellow Colleagues
• Demonstrate Fairmont core values in all interactions
• Ensure an exceptional guest experience by supervising motivating leading coaching andmanaging all aspects of therapist team members
• Facilitate training on product knowledge protocols and treatment practices as needed toensure an exceptional guest experience
• Train and assess LQA treatment standards ensuring all standards are in place andexecuted at all times
• Conduct daily briefings weekly/monthly departmental communications meetings in apositive motivating manner
• Management of skin care and consumables inventory to budget maintaining adequatepar levels
• Generate sales driving therapists recommending and/or up-selling products and service
• Preparing and presenting monthly reports on therapist KPIs
• Conduct therapist performance appraisals in a timely manner
• Practice Management by Walking Around (MBWA) by providing leadership beingaccessible and visible and inspecting the cleanliness and maintenance of the facility.
• Ensure all health department standards are upheld with daily inspections of treatmentrooms. Maintain a clean hygienic and neat work environment at all times ensuring allequipment is in safe working condition
• Resolve guest concerns in a prompt and efficient manner following correctdocumentation and ensuring managers and relevant departments are notified in a timelymanner
• Acting manager on duty in absence of Assistant Spa Manager supporting the spa deskoperations as required
• Provide an exceptional guest experience by performing skin care treatments utilizingfacial machinery massage and body treatments in minimum modalities of SwedishAromatherapy Deep Tissue Hot Stone Body Scrub and Body Wrap in a professional andengaging manner
• Perform nail services including natural nail spa manicure spa pedicure gel nail servicesand depilatory waxing services
• Maintain an ongoing repeat clientele
• Willing to provide spa services in indoor and outdoor locations
• Follow and ensure compliance with all corporate hotel departmental and safetypolicies and procedures
• Participate in hotel committees
• Participate in special projects events and promotions as required
• Perform other function-related duties and projects as assigned

Requirements

Qualifications & Skills Required:

• A diploma in Cosmetology Beauty Therapy and/or Esthetician license is required
• At least 2 years supervisory and training experience in massage and spa therapies in a luxury hotel environment is strongly preferred
• Current First Aid and CPR certification is strongly preferred
• Proven ability to focus attention on guests needs remaining calm and courteous at all times
• Proven strategies to coach teams in achieving key performance indicators
• Energetic with excellent interpersonal and communication skills
• Excellent organisational skills with the ability to prioritise and multitask
• Proven ability to work in a demanding fast-paced environment
• Proven ability to work cohesively as part of a team in a multi-cultural diverse environment
• Strong work ethic highly responsible reliable and the ability to work extended hoursincluding evenings public holidays and weekends is required

Benefits

Package on Offer Full package details will be discussed at the application/interview stage

APPLY NOW FOR YOUR NEXT CAREER MOVE

Please submit your application along with your most recent CV. Your CV profile will be sent directly to the Hamilton Princess & Beach Club where the team will review your details and contact you directly if they wish to proceed to the next stage.