DescriptionThe National Service Administrator (Head Office) is required to support major national contracted customers. This is a 12 month contracted role responsible for providing administrative support to our growing national contracts infrastructure and professional services programs for both new and renewal customers providing major clients with monthly reports tracking of completion to ensure we are hitting our KPIs providing FSRs on monthly basis and ensuring smooth running of major customer enquiries including all portal requirements are met. Minute taking to ensure action items are tracked through to completion.
Key Responsibilities: - Act as the primary service contact for assigned major customers
- Manage customer relationships building confidence and trust proactively anticipating customer needs based on established relationships and customer expectations
- Monitor received reports for PMs and callouts
- Redirect Work Orders to appropriate Channels
- Communicate with the Branches on 1-hour responses missed and consolidate into a report for Management on request
- Coordinate / communicate with State Admin on outstanding jobs that need quotes / raise work packages to obtain the purchase orders to meet EOM invoicing requirements
- Raise Work Packages for Callouts which exceed the blanket order amount and track all information on a Master Register
- Review progress invoices issued against project works claimed costs and outstanding costs upon request
- Submit quick changes for equipment entry (correction removal or replacement of serial number as required)
- Consolidate new equipment lists upon request
- Resolve invoice issues from AR and Customer by liaising with the National Contracts Administrator and BDM
- Raise Purchase requisitions via EPR workflow system for maintenances completed by subcontractors
Continuous Improvement: - Ensure all work is done promptly and presentation is always of high standard to promote and maintain Vertivs quality image to customers and suppliers
WHS Environment & Quality: - Comply with all Work Health & Safety Environment and Quality obligations
- Actively promote safety in the workplace
|
Time Travel Needed :
No Travel
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety Integrity Respect Teamwork Diversity & Inclusion.
OUR STRATEGIC PRIORITIES:
Customer Focus
Operational Excellence High-Performance Culture Innovation
Financial Strength
OUR BEHAVIORS:
Own It
Act With Urgency
Foster a Customer-First Mindset Think Big and Execute
Lead by Example
Drive Continuous Improvement Learn and Seek Out Development
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to If you are interested in applying or learning more about this role please visit the companys career page located on Authorization:
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
Required Experience:
IC
DescriptionThe National Service Administrator (Head Office) is required to support major national contracted customers. This is a 12 month contracted role responsible for providing administrative support to our growing national contracts infrastructure and professional services programs for both new...
DescriptionThe National Service Administrator (Head Office) is required to support major national contracted customers. This is a 12 month contracted role responsible for providing administrative support to our growing national contracts infrastructure and professional services programs for both new and renewal customers providing major clients with monthly reports tracking of completion to ensure we are hitting our KPIs providing FSRs on monthly basis and ensuring smooth running of major customer enquiries including all portal requirements are met. Minute taking to ensure action items are tracked through to completion.
Key Responsibilities: - Act as the primary service contact for assigned major customers
- Manage customer relationships building confidence and trust proactively anticipating customer needs based on established relationships and customer expectations
- Monitor received reports for PMs and callouts
- Redirect Work Orders to appropriate Channels
- Communicate with the Branches on 1-hour responses missed and consolidate into a report for Management on request
- Coordinate / communicate with State Admin on outstanding jobs that need quotes / raise work packages to obtain the purchase orders to meet EOM invoicing requirements
- Raise Work Packages for Callouts which exceed the blanket order amount and track all information on a Master Register
- Review progress invoices issued against project works claimed costs and outstanding costs upon request
- Submit quick changes for equipment entry (correction removal or replacement of serial number as required)
- Consolidate new equipment lists upon request
- Resolve invoice issues from AR and Customer by liaising with the National Contracts Administrator and BDM
- Raise Purchase requisitions via EPR workflow system for maintenances completed by subcontractors
Continuous Improvement: - Ensure all work is done promptly and presentation is always of high standard to promote and maintain Vertivs quality image to customers and suppliers
WHS Environment & Quality: - Comply with all Work Health & Safety Environment and Quality obligations
- Actively promote safety in the workplace
|
Time Travel Needed :
No Travel
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety Integrity Respect Teamwork Diversity & Inclusion.
OUR STRATEGIC PRIORITIES:
Customer Focus
Operational Excellence High-Performance Culture Innovation
Financial Strength
OUR BEHAVIORS:
Own It
Act With Urgency
Foster a Customer-First Mindset Think Big and Execute
Lead by Example
Drive Continuous Improvement Learn and Seek Out Development
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to If you are interested in applying or learning more about this role please visit the companys career page located on Authorization:
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
Required Experience:
IC
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