Voice Analyst

Elegant Enterprise- Wide Solutions Inc

Job Location:

Arlington, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About this Position:

Job Title: Voice Analyst

Duties include:

Supporting day-to-day operations for the Countys cloud and on-premise voice services.
Providing Tier 2 support for issues related to the voice systems and related integrations.
Serves as point of facilitation for the Countys managed services provider for triage and escalations.
Coordinating with internal teams (ex. cabling network security endpoint etc.) for hardware infrastructure and service issues.
Generating operations and analytics reports.
Working with help desk end users and Countys managed services provider.
Evaluating new products and services.
Leading small projects and upgrades.
Providing technical support on larger operational efforts and project implementations.
Developing operational documentation.
Conducting end user training.

ualifications:

Requirement - 7 years of telecommunications and networking experience with technologies such as PSTN VoIP call centers IVR UCaaS CCaaS SIP SBCs oS cloud.
Requirement - Direct experience with Cisco Call Manager and Teams Phone.
Preference Direct experience with Five9 or similar CCaaS product.
Preference - Experience working in federal state or local government.

About this Position: Job Title: Voice Analyst Duties include: Supporting day-to-day operations for the Countys cloud and on-premise voice services. Providing Tier 2 support for issues related to the voice systems and related integrations. Serves as point of facilitation for the Countys mana...