Portuguese Player Support Agent

WHO WE ARE

TransPerfect Gaming is a global team of passionate gamers offering world-class player support community management testing localization cybersecurity co-development and more. Valuing innovation and teamwork were driven by our love of gaming. Our mission is to make every game enjoyable as our teams break language barriers and develop inclusive player communities. Together we can create immersive experiences that resonate with players worldwide.

WHAT WE ARE LOOKING FOR

Are you a passionate gamer determined to advance your career in the gaming industry Are you skilled in building raising and supporting online communities and want to join a team of like minded people If you answered yes to these questions wed love to meet you.

As a junior Player Support Agent youll get the opportunity to work with a diverse team supporting hundreds of game developers and publishers across the globe. Were currently looking for a dynamic addition to our vibrant team of over 1000 in-house player support agents who can provide top class support in a fast-paced and active environment.

RESPONSIBILITIES

Processing Calls for Help received from the community you are supporting.

Becoming familiarized with the games you support so you can best resolve these Calls for Help.

Remaining up to date with changes in workflows policies and gameplay.

Becoming highly skilled in the use of various ticketing and social media platforms.

Getting creative in finding solutions encountered on a to day-to-day basis.

Assisting with reporting by tracking data on a form or spreadsheet.

Supporting your managers with ad-hoc tasks.

Reaching Key Performance Indicators such as Productivity Quality and Player Satisfaction.

Enforcing community rules and treating everyone fairly in the context of the game.

Reporting on any issues or trends found in the game.

THE IDEAL PROFILE

A native level of Portuguese with excellent oral and written skills.

A professional level of English with excellent oral and written skills.

Excellent interpersonal and organizational skills.

Advanced knowledge of Google Workspace.

Strong ability to multitask prioritize and work independently with minimal supervision.

Great knowledge of gaming social media such as Reddit Facebook X and Discord.

Driven by a passion for video games.

WHAT WE OFFER

A competitive salary.

The opportunity to hone and improve your skills.

Apply your talents to a diverse variety of engaging gaming projects.

A team of like-minded people in a fast-paced multicultural environment.

Ongoing training and professional self-improvement opportunities.