Manager, Technical Engineering & Support
Job Location:
Mexico City - Mexico
Monthly Salary:
Posted on:
Vacancies:
Job Summary
This position will serve as the Team Lead for ETS Operations in Mexico. As a Team Lead this role will be accountable for site performance and serve as the escalation point for both junior and senior technical support engineers. This team will provide level two operational support to all TR employees and staff to address tickets and resolve complex issues. Additionally this role will engage with the broader ETS team in all LCM activities.
About the Role:
As a Manager Technical Engineering & Support you will:
Provide endtoend technical support for Microsoft 365 (M365) operations including strategic planning tactical execution ticket resolution and development of technical documentation and knowledge base articles.
Support system administration and operations across all M365 services including security compliance and governance activities.
Collaborate with internal teams and insourced/outsourced technical staff to ensure enduser needs are clearly understood and effectively delivered.
Stay up to date on M365 features capabilities and roadmap developments contributing to future planning and enhancements.
Research design and evaluate M365 solutions that improve employee experience and productivity.
Participate in security compliance and reliability initiatives working with internal teams to strengthen scalability and governance of the M365 environment.
Engage with stakeholders in technical discussions decisionmaking lifecycle management and continuous improvement initiatives to optimize platform performance and user experience.
About You:
Youre a fit for the Manager Technical Engineering & Support if you:
Bachelors degree in Information Technology Computer Science Computer Engineering or equivalent experience with 8 years of progressive experience in enterprise technical support and Microsoft 365 engineering including team leadership and implementation of AIdriven tools to improve efficiency.
Strong expertise in the Microsoft 365 Enterprise suite (Exchange Online SharePoint Online Teams/Teams Voice Security & Compliance Center OneDrive Yammer Stream) including licensing policy management and roadmap awareness.
Deep understanding of Microsoft 365 architecture and its integration within the Azure ecosystem including identity management federation and enterprise service dependencies.
Proven ability to solve complex problems define technical specifications from business requirements and apply strong analytical troubleshooting and decisionmaking skills independently.
Experience in security compliance and governance implementations including advanced configurations within M365 Security & Compliance Center in midtolarge enterprise environments.
Strong knowledge of data flow user interaction models and employee experience with the ability to design solutions that enhance organizational performance and productivity.
Excellent communication collaboration and organizational skills with experience working in global environments (insourced/outsourced teams) building relationships with stakeholders preparing clear documentation and driving cooperative team outcomes.
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Whats in it For You
Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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Required Experience:
Manager
About Company
Document Intelligence from Thomson Reuters makes analyzing contracts and documents easy by leveraging the power of A.I. and the expertise of Practical Law.
