Senior Aftersales Manager Aftersales Director (Talent Pool)
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Job Summary
At VinFast we are building a strong Talent Pool for future leadership roles in Aftersales as we expand globally.
This is an opportunity to play a key role in shaping world-class aftersales operations delivering exceptional customer experience and supporting the growth of a leading EV brand on the global stage.
Key Responsibilities
Aftersales Strategy & Operations
- Define and execute aftersales strategies aligned with global expansion
- Build scalable operating models across service workshops mobile service and partner networks
- Standardize processes and ensure operational excellence
Service Network Development
- Develop and manage service center and dealer networks
- Ensure consistent service quality SLA compliance and performance across markets
- Drive continuous improvement through audits and best practices
Customer Experience (CX)
- Design and optimize the end-to-end post-sales journey
- Drive improvements in CSAT NPS and customer retention
- Handle critical escalations and ensure customer satisfaction
Parts Warranty & Quality
- Oversee spare parts supply chain and availability
- Manage warranty policies cost control and fraud prevention
- Provide insights to improve product quality through aftersales data
Digital Transformation
- Lead implementation of systems (CRM DMS OTA remote diagnostics)
- Drive innovation in aftersales services and customer engagement
Leadership
- Build lead and develop high-performing teams
- Establish KPIs and performance management frameworks
Requirements
Requirements
- 1015 years of experience in automotive/EV aftersales
- At least 5 years in senior leadership roles (Head / Director level)
- Strong expertise across service parts warranty and CX
- Proven ability to operate in fast-paced high-growth environments
- Strong strategic thinking with hands-on execution capability
- Fluent in English; international experience is a plus
Benefits
Why Join VinFast
- Be part of a globally ambitious EV company
- Shape the future of aftersales and customer experience
- Work in a dynamic high-impact environment with strong growth potential
If youre open to new opportunities or know someone who might be a fit feel free to connect or share your profile.
Required Skills:
Bachelors degree in Automotive Engineering or related field. Minimum 3 years of experience in automotive diagnostics vehicle troubleshooting or repair at authorized dealerships or automotive companies. Experience working with automotive diagnostic equipment scan tools and software update platforms. Prior experience with FOTA processes is highly preferred. Strong understanding of electric vehicle systems automotive electronics and software architecture. Proficient in English (reading writing and communication). Experience in automotive OEMs is a plus. Strong problem-solving skills attention to detail and ability to work independently and collaboratively.
