Customer Service Assistant

Cambridgeshire - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

6 months contract with a local authority

Job Purpose

The Customer Services Assistant is responsible for delivering a professional welcoming and effective frontline service to members of the public visitors and internal stakeholders. The postholder provides multichannel customer support resolves enquiries at the first point of contact and supports the wider Customer Services team with administrative duties. The role ensures that all interactions are customerfocused accurate and delivered in line with established service standards and policies.

Key Duties/Accountabilities

Deliver efficient multichannel customer services (facetoface telephone online) and ensure compliance with service-level performance standards.
Identify specialist enquiries escalating and redirecting as required while ensuring positive outcomes including for vulnerable customers.
Support strong working relationships with internal teams building users facilities management and partner agencies.
Maintain responsibility for agreed administrative tasks to support endtoend service delivery.

Essential Experience Required

Experience delivering customer service across facetoface telephone and online channels.

Essential Qualifications Required

GCSE English (Grade C or above) or proven equivalent literacy skills.

Additional information to note

Working hours: 37 hours per week
DBS check required.
The hours are Monday - Thursday 8.45am - 5pm and Friday 8.45am - 4.30pm.
Awdry House Ramnoth Road Wisbech - office based only no hybrid opportunities.
Shortlisted CV will be invited to an assessment (writing) and if successful face to face interview.

The role closes soon apply ASAP.

Required Skills:

The Customer Services Assistant is responsible for delivering a professional welcoming and effective frontline service to members of the public visitors and internal stakeholders

Required Education:

The Customer Services Assistant is responsible for delivering a professional welcoming and effective frontline service to members of the public visitors and internal stakeholders

6 months contract with a local authority Job PurposeThe Customer Services Assistant is responsible for delivering a professional welcoming and effective frontline service to members of the public visitors and internal stakeholders. The postholder provides multichannel customer support resolves enq...

6 months contract with a local authority

Job Purpose

The Customer Services Assistant is responsible for delivering a professional welcoming and effective frontline service to members of the public visitors and internal stakeholders. The postholder provides multichannel customer support resolves enquiries at the first point of contact and supports the wider Customer Services team with administrative duties. The role ensures that all interactions are customerfocused accurate and delivered in line with established service standards and policies.

Key Duties/Accountabilities

Deliver efficient multichannel customer services (facetoface telephone online) and ensure compliance with service-level performance standards.
Identify specialist enquiries escalating and redirecting as required while ensuring positive outcomes including for vulnerable customers.
Support strong working relationships with internal teams building users facilities management and partner agencies.
Maintain responsibility for agreed administrative tasks to support endtoend service delivery.

Essential Experience Required

Experience delivering customer service across facetoface telephone and online channels.

Essential Qualifications Required

GCSE English (Grade C or above) or proven equivalent literacy skills.

Additional information to note

Working hours: 37 hours per week
DBS check required.
The hours are Monday - Thursday 8.45am - 5pm and Friday 8.45am - 4.30pm.
Awdry House Ramnoth Road Wisbech - office based only no hybrid opportunities.
Shortlisted CV will be invited to an assessment (writing) and if successful face to face interview.

The role closes soon apply ASAP.

Required Skills:

The Customer Services Assistant is responsible for delivering a professional welcoming and effective frontline service to members of the public visitors and internal stakeholders

Required Education:

The Customer Services Assistant is responsible for delivering a professional welcoming and effective frontline service to members of the public visitors and internal stakeholders