Delivery & Project Manager (Operations)
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Job Summary
Job Title: Delivery & Project Manager (Operations)
Work Hours: Monday to Friday 1:30 PM 10:30 PM IST
Location: Kochi (Work from Home)
This is NOT a coordination role.
This is a command center role responsible for:
Managing timelines
Allocating work
Ensuring deadlines are never missed
Driving accountability across teams
If you thrive in structured fast-paced SLA-driven environmentsthis role is for you.
Key Responsibilities
Project & Delivery Management
Enforce turnaround timelines for:
Bookkeeping
Tax returns
Payroll
Cross-Team Coordination
Run delivery meetings
Maintain dashboards for: Work status Delays Utilization
Requirements
Must have
36 years experience in:
Operations / Delivery Management
BPO / KPO / Accounting firm operations
Strong experience in:
SLA management
Capacity planning
MIS / reporting KPI tracking
Do not apply if
- You are from pure accounting background without operations experience
- You are HR / Admin / Coordinator profile
- You have less than 2 years experience
- You have only assisted but never owned delivery
- Highly structured thinkerStrong ownership mindset
- Detail-oriented with execution focus
- High urgency and follow-up discipline
- Comfortable working under deadlines
Tools (Preferred)
- Zoho Projects / Zoho One
- Excel / Google Sheets (Advanced)
- MIS / dashboard reporting tools
Benefits
Why Join Us
- Fast-growing firm serving U.S. clients
- Clear growth path to Operations Leadership
- High ownership high impact role
- Opportunity to build systems from ground up
Required Skills:
Delivery Management Project Management (Operations) SLA Management Capacity Planning Workforce Planning MIS Reporting KPI Tracking Resource Allocation Timeline Management Dashboard Reporting Operations Management Cross-functional Coordination
