Alternance – Global Key Account Management Excellence (HF)

Within theGlobalChannel TeamTeamand reporting toGlobalKAM Excellence Owneryou will join ateam ofdedicated toindustrial and retail customers. 

Your main mission :

The Key Account Management Excellence Alternant supports the rollout of the KAM Program by helping the KAM community adopt systems processes and best practices. The role includesmaintainingand updating key system datadocumentingand improving processes preparing training materials coordinating bestpractice sharing supporting dedicated projects and contributing to change management initiatives across the Global KAM organization. 

Key activitiesand/or dedicatedproject : 

Systems & Data Management 

• Ensure data accuracy consistency and completeness through regular checks and corrections. 

• Support system enhancements:update customer and account data in CRM/MDM toolsuser testing documentation feedback collection and issue tracking. 

• Create andmaintainuser guides process documentation and system reference materials. 

Processand ProjectManagement & Optimization 

• Participate in processdesignandgovernance including reviews and communication. 

• Provide operational support to KAMs on systems workflows and data-related topicsand contribute to improving the user experience 

• Develop materials (templatesstep-by-step guides FAQs)and delivertrainingto KAMs 

• Supportchangemanagementplan includingcommunication onboarding and feedback collection. 

• Monitor adoption of new tools and processes and recommend improvement actions. 

• Anyadditionalprojects agreed and assigned with the supervisor 

Qualifications :

You are currentlyenrolled in a masters degree (Business Management Data or related field). 

Hard Skills 

• Data analysis and reporting skillsstrong interestin CRM/MDM systems 

• Strong Excel skillssolid PowerPoint abilities GenAI familiaritywith Power BIisa plus. 

• Englishfluency:verbal and written 

Soft Skills 

• Attention to detail and strong organizational skills. 

• Analytical mindset with the ability to interpret data andidentifyinconsistencies. 

• Clear and structured communication both written and verbal. 

• Pedagogical approachproactivityand willingness to propose improvements. 

What you will have gained by the end of your work-study program: 

• A solid understanding of theinternationalKey Account Management programits main processes customer needs 

• Strong skills in key systems (Power BI Salesforce etc.) and data management to ensure reliable highquality customer and account information. 

• Enhanced analytical capabilities through reporting dashboard creation and data quality improvement. 

• Handson experience in training andchangemanagementto support the adoption of new tools processes and ways ofworking. 

Additional Information :

• Localisation : Cluses avec possibilité de télé-travailler ponctuellement ( 1jour/semaine)
• Durée : 1 ou 2 ans
• Date de démarrage: Septembre 2026
• Avantages : Comité dEntreprise intégration au sein dune communauté dune centaine de stagiaires et dalternants et participation à de nombreux événements dédiés à la communauté!
• Processus de recrutement :
  • Step 1 : Un coup de fil/une visio avec le service recrutement pour faire connaissance
  • Step 2 : Une rencontre avec les tuteurs  

The protection of our candidates personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system and not by email or postal.

Remote Work :

No

Employment Type :

Full-time