VodafoneThree Communications Deployment Executive

The purpose of this role is to build communications across multiple channels and deliver them to our customers.
You will be responsible for working cross functionally to build and execute multi-format communications ensuring they are received by our customers and reporting on performance.

You will work closely with the Campaign Managers and stakeholders across the business to advise on how communications should be built within each channel suggesting optimisations to improve effectiveness customer experience and performance. You will be responsible for the build and delivery of communications monitoring results and providing insight to inform ongoing improvements. 

What youll do

• Develop communications across multiple channels: Utilise the Webex Platform to design build and deploy personalised and dynamic emails SMS push notifications and RCS communications ensuring optimal customer engagement.
• Manage campaign schedules ensuring flawless execution with a strong attention to detail to eliminate errors.
• Execute multi-format communications: Combine drag-and-drop tools HTML coding and advanced conditional logic to create dynamic and interactive emails SMS and other communication formats.
• Ensure campaign accuracy and compliance: Validate all campaigns against detailed requirements meticulously reviewing content and logic to guarantee error-free execution.
• Identify opportunities to develop the platform capability: Identifying opportunities to enhance tools processes and functionality to continually improve the quality and impact of customer communications. Build a roadmap of enhancements and work cross-functionally to deliver against the plan.  
• Manage secure data transfers: Occasionally handle the upload of data to the Webex platform via SFTP servers ensuring accuracy and security in data transfer processes.

Qualifications :

Who you are 

• Genuine interest in customer engagement youre a comms geek; when you see a company do something innovative in this space youre excited and your mind starts wondering how and what we can do to top that for SMARTY.
• Thrives in a fast-paced ever-changing environment with the ability to quickly learn new systems and address technical challenges efficiently.
• Previous technical understanding of Marcomms tools & systems desirable. Ability to build in a drag & drop tool and HTML with an understanding of how to build audiences in a data tool
• Exceptional organisational skills
• Excellent stakeholder management skills

Worried that you dont meet all the desired criteria exactly

We know that everyone is unique with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive whatever their personal or professional background. If youre excited about this role but your experience doesnt align exactly with every part of the job description we encourage you to apply as you may be the right candidate for this role or another role and our recruitment team can help you see how your skills fit in.

Additional Information :

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Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive technology please contact your recruiter directly or email for guidance.

We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.

During the interview we want you to rely on your own knowledge and skills to show us who you really areyour personality creativity and abilities. Above all were looking for authenticity and cant wait to get to know the real you.

 #VodafoneThree

Remote Work :

No

Employment Type :

Full-time