Client Technical Analyst Expert Remote

Experian is looking for a Client Technical Analyst Expert. Reporting to the Director Production Support you will support our main API/Member platform and subsequent services and systems. Provide excellent customer service and help resolve customer application issues.

Our vision is for their people data and technology to become a necessary part of every major consumer economy in the world. ECS is the industry leader in providing online credit education and identity protection tools to consumers. Our mission is to develop products that help keep people financially healthy.

What youll do

• Research and diagnose complex software issues raised by clients/members
• Develop and test SQL queries to aid in the investigation and analysis of issues
• Examine error logs and database content to determine the cause of a problem
• Document and implement workaround solutions wherever possible.
• Document steps to reproduce for resolution with internal and external resources
• Document processes procedures and technical instructions for future reference and use by support teams
• Create/manage production/staging support tickets

Qualifications :

• Bachelors Degree in Computer Science or related field
• You have 3 years of development or technical support experience
• You are experienced with the development and support of sites using API and SDK integration
• Knowledge of Linux PHP HTML JavaScript CSS XML MySQL and Shell scripting
• Experience implementing automation or self service technologies
• Knowledge of Linux PHP HTML JavaScript CSS XML MySQL Shell scripting Splunk Data Dog MuleSoft and Salesforce

Additional Information :

Benefits/Perks

• Competitive compensation package and bonus plan
• Core benefits including full medical dental vision and matching 401K
• Flexible work environment ability to work remotely hybrid or in-office
• Flexible time off including volunteer time off vacation sick and 12 paid holidays

Additional Information

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity engagement collaboration wellness reward and recognition volunteering... the list goes on. Experians people first approach is award-winning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

#LI-Hybrid

Remote Work :

Yes

Employment Type :

Full-time