Advanced Specialist, Service Management

Job Summary:

We are seeking a handson ITSM Change Success and Compliance Analystto support cloudbased change governance and modern release pipelines. This role is designed for an individual contributor who partners closely with engineering platform and release teams to embed riskaware change controls directly into CI/CD workflowsbalancing speed reliability and audit readiness across cloud and hybrid environments.

What Youll Do

• Execute and govern technical production changes across cloud and onprem environments ensuring changes are compliant welldocumented and auditready.
• Embed change approvals risk scoring and evidence capture into CI/CD pipelines using gated workflows and preauthorized standard changes.
• Support and refine standard normal and emergency change models with a focus on repeatable lowrisk automation.
• Partner with platform and release teams to align cloud deployment patterns (IaC pipelinedriven releases) with ITSM change requirements.
• Ensure accurate CMDB relationships to support impact analysis and change traceability.
• Participate in postimplementation reviews (PIRs) and drive incremental improvements based on release outcomes and failure patterns.
• Develop and review successful metrics with business and technology stakeholders
• Provide coaching on change management best practices
• Support audit scoping walkthroughs evidence preparation sampling and remediation tracking
• Evaluate changes for change policy compliance and develop dashboards for viewing status.

Technical Focus Areas

• Cloud Platforms: AWS Azure and GCP
• CI/CD & Release: Azure DevOps GitHub GitLab Jenkins
• Automation: Standard changes approvalsascode evidencebydesign
• ITSM Tooling: ServiceNow Change andCMDB (or equivalent)
• Developer Tooling: Atlassian Jira and Confluence.

Required Qualifications

• 5 years of experience in ITSM Release Engineering Platform or SREadjacent roles
• Strong handson experience with ServiceNow Change Management or similar ITSM platforms
• Practical understanding of CI/CD pipelines cloud deployment patterns and automated releases
• Experience supporting auditaligned change processes (SOX ISO SOC 2 or similar)
• Ability to translate governance requirements into engineerfriendly workflows
• Mandatory to support global operations by working diverse shifts including North America EMEA and APAC time zones and participating in on-call rotations.

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