Polish Speaking Customer Advisor

Are you a communicator at heart with a passion for digital trends We are looking for enthusiastic Polish speakers to join our multicultural team in the vibrant city of this role you will represent one of the worlds most influential and fastest-growing short-form video platforms ensuring a safe and engaging experience for its global community.

This is a full-time fully on-site position in our modern Lisbon hub. If you are looking to kickstart your career in a tech-driven environment while enjoying the sun and culture of Portugal this is the place for you!

The Role

As a Customer Support Advisor you will be the primary point of contact for our Polish-speaking users. This is a non-voice role focusing exclusively on providing high-quality support through email and live chat.

Key Responsibilities:

• Resolve Inquiries: Respond to user queries regarding account access app features and technical troubleshooting via email and chat.
• Community Support: Assist users in navigating the platforms ecosystem ensuring they have the tools to create and share content safely.
• Quality Assurance: Maintain a high level of professionalism and empathy adhering to brand tone and internal quality standards.
• Problem Solving: Investigate user issues and escalate complex cases to the appropriate specialized teams.
• Platform Integrity: Stay updated on platform guidelines to provide accurate information and support a positive user environment.

What We Are Looking For

• Language Proficiency: Native or near-native fluency in Polish (C1/C2) and an upper-intermediate level of English (B2).
• Digital Savvy: A strong interest in social media mobile apps and digital content trends.
• Communication Skills: Exceptional written communication skills with a keen eye for grammar and tone.
• Adaptability: Ability to thrive in a fast-paced evolving environment.
• Experience: Prior experience in customer service or a digital-related field is a plus but not a requirement. We provide full training!

What We Offer

We believe in taking care of our people. From the moment you arrive we provide the support you need to succeed both professionally and personally.

• Competitive Salary: Monthly base salary plus performance-based bonuses.
• Relocation Support: For candidates moving from abroad we provide a private room in a shared company apartment (including rent and utilities).
• Health & Wellness: Comprehensive Private Health and Life Insurance from day one.
• Career Growth: Clear paths for internal promotion into leadership quality assurance or training roles.
• Modern Workspace: Work in a high-tech office environment equipped with relaxation zones and social areas.
• Culture: A diverse inclusive and international work atmosphere with team-building events and social activities.

Why Lisbon

Lisbon is more than just a workplace; its a lifestyle. Known for its 300 days of sunshine stunning Atlantic beaches and world-class nightlife it is the perfect city for young professionals. Whether you enjoy surfing exploring historical districts like Alfama or tasting the famous Pastéis de Belém Lisbon offers an unparalleled quality of life.