Murex Datamart Support Engineer with SQL, Incident Management, and Data Integrity

Job Summary
Synechron is seeking an experienced Murex Datamart Reporting Engineer to lead support operations for critical financial reporting systems. The role involves managing both Level 2 and Level 3 support teams resolving complex incidents and ensuring the high availability accuracy and integrity of Murex Datamart and associated reports including P&L Market Valuations Accounting and Risk reports. The ideal candidate will bring extensive domain knowledge technical expertise in SQL and scripting and strong leadership skills to support a high-performance environment that drives operational stability data accuracy and timely reporting for business decision-making.

Software Requirements

• Required:

  • Deep experience supporting Murex (version 3.1 or higher) particularly in production environments focused on reports and Datamart modules

  • Strong SQL proficiency for data querying troubleshooting and validation

  • Shell scripting skills (Bash/sh) for automation and issue diagnosis

  • Use of incident management tools such as ServiceNow or JIRA for issue tracking and reporting

  • Familiarity with report data structures specific to P&L Market Valuations Accounting and Risk

• Preferred:

  • Experience with other reporting or BI tools such as Tableau Power BI or QlikView

  • Knowledge of Data Warehousing architecture and concepts

  • Basic scripting skills in Python or Perl for automation and interface management

  • Exposure to cloud data hosting or cloud-based reporting systems

Overall Responsibilities

• Oversee and support the operation of Murex Datamart reports and related modules ensuring continuous availability and data accuracy

• Provide Level 2 and Level 3 support for incidents perform root cause analysis and drive issue resolution to minimize system downtime

• Monitor report generation data extraction reconciliation processes and interface functions ensuring timely and correct delivery of financial data

• Collaborate with business stakeholders data teams and system support teams to resolve data discrepancies and address reporting issues

• Support system upgrades patches and configuration changes impacting reporting modules and ensure robust deployment practices

• Document system configurations incident resolutions and support workflows for continual process improvement

• Lead problem-resolution initiatives including system tuning automation opportunities and stability enhancements

• Manage support shift rotations (24x5/7 or 24x7) ensuring rapid escalation and stakeholder communication during incidents

• Drive ongoing improvements in report accuracy data quality operational reliability and automation processes

Technical Skills (By Category)

• Reporting & Data Analysis (Essential):

  • Extensive experience supporting Murex Datamart and related report workflows

  • SQL query development troubleshooting and validation in financial data environments

  • Deep understanding of report structures such as P&L market valuation accounting and risk data flows

• Scripting & Automation (Essential):

  • Shell scripting (Bash/sh) for automation issue diagnosis and process automation

  • Experience automating routine checks data validation and incident workflows

• Databases & Data Management (Essential):

  • Relational database management data querying validation and reconciliation techniques

  • Knowledge of data warehousing concepts and architecture

• Support Tools & Incident Management (Essential):

  • Hands-on experience with ServiceNow JIRA or similar incident management platforms

• Additional & Cloud (Preferred):

  • Exposure to cloud data hosting solutions or cloud reporting tools

  • Familiarity with Python or Perl scripting for automation tasks

  • Understanding of cloud infrastructure components underpinning data environments

Experience Requirements

• Over 10 years supporting Murex production environments with a focus on Datamart and reporting modules

• Proven expertise resolving complex report issues data discrepancies and interface failures under high-pressure conditions

• Demonstrated leadership in managing or supporting Level 2 and Level 3 support teams

• Support experience in environments requiring high availability and strict operational SLAs

• Industry experience within financial services particularly in trading risk or accounting functions is preferred

• Alternative pathways include extensive scripting data support and operational experience supporting financial reporting activities even with fewer years of direct Murex support if the candidate demonstrates equivalent expertise

Day-to-Day Activities

• Monitor system dashboards logs and reports for anomalies or failures

• Troubleshoot and resolve report data issues interface failures and system errors in real-time

• Lead incident investigations perform root cause analysis and document resolutions

• Collaborate with business units and technical teams to clarify reporting requirements and resolve discrepancies

• Support deployment activities system upgrades patches and configuration changes

• Automate routine support tasks batch jobs and data validation workflows to increase efficiency

• Maintain comprehensive documentation including runbooks incident reports and best practices

• Conduct shift handovers incident reviews and continuous improvement sessions to enhance operational support processes

• Proactively identify areas for process improvement automation and stability enhancements

Qualifications

• Bachelors degree in Computer Science Finance Data Management or a related field

• Deep expertise in SQL scripting (Shell Python Perl) and report troubleshooting within financial systems

• Extensive knowledge of financial data flows including P&L market valuation and risk reporting

• Support experience in high-availability environments with strict SLAs and regulatory oversight

• Willingness to support shift work including nights weekends or holidays as required

Professional Competencies

• Strong analytical and problem-solving skills for resolving complex report and data issues

• Excellent communication skills for stakeholder engagement and issue reporting

• Leadership qualities to support and mentor support teams and drive incident resolution excellence

• Ability to work independently under pressure prioritize tasks and meet strict deadlines

• Adaptability to changing systems data flows and operational requirements

• Focus on continuous operational improvement automation and data quality assurance

SYNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.

All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.

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