Salesforce Architect

Dallas, IA - USA

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Salesforce Architect (Service Cloud Voice & Contact Center Integration) 2 Openings

Location: Dallas TX

(Must be authorized to work in the US without sponsorship)

Job Type: Contract with potential to convert to full-time

Experience Level: 8 10 years

Role Overview

We are seeking two highly skilled Salesforce Architects with deep hands-on experience in Service Cloud Voice Agentforce Voice and contact center integrations (e.g. Five9 or similar platforms). The ideal candidates will have strong expertise across the Salesforce platform including Experience Cloud custom development and system integrations.

Key Responsibilities

- Lead architecture design and implementation of Salesforce solutions with a focus on Service Cloud Voice and contact center integrations
- Integrate Salesforce with platforms such as Five9 or other CCaaS solutions
- Design and implement chat and messaging solutions for web and mobile apps within Salesforce
- Build and maintain Experience Cloud (Community) portals
- Develop scalable solutions using LWC (Lightning Web Components) and Apex
- Design and implement API-based integrations with external systems
- Collaborate with business stakeholders to translate requirements into technical solutions
- Ensure best practices in security performance and scalability
- Provide technical leadership and mentor development teams

Required Qualifications

- 8 10 years of Salesforce experience with strong architectural expertise

- Hands-on experience with:

- Salesforce Service Cloud Voice
- Agentforce Voice (or similar voice solutions within Salesforce ecosystem)
- Contact center integrations (Five9 or equivalent)

- Strong development experience with:

- LWC (Lightning Web Components)
- Apex
- Salesforce integrations (REST/SOAP APIs middleware etc.)

- Experience with Experience Cloud (Communities/Portals)

- Proven experience implementing chat/messaging solutions within Salesforce

- Strong understanding of Salesforce data model security and governance

Preferred Qualifications

Salesforce certifications such as:

- Salesforce Certified Technical Architect (CTA) (preferred but not required)
- Application/System Architect
- Service Cloud Consultant

Experience with multiple contact center platforms (Five9 preferred )

Experience in enterprise-scale Salesforce implementations

Additional Requirements

- Must be authorized to work in the United States
- Willingness to undergo a background check
- Strong communication and stakeholder management skills
- strong Experience with service cloud voice agentforce voice omnichannel routing and workforce engagement tools
- strong knowledge with DevOps tools (Copado Gearset etc.)
- Agile/Scrum experience

Job Title: Salesforce Architect (Service Cloud Voice & Contact Center Integration) 2 Openings Location: Dallas TX (Must be authorized to work in the US without sponsorship) Job Type: Contract with potential to convert to full-time Experience Level: 8 10 years Role Overview We are seeking ...