End User Specialist I

APN Software Services Inc

Job Location:

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Central information technology organization providing the network infrastructure hardware software and enterprise services for offices to run their business. Provides network and database administration device management and administers processes services and technical support for hardware and software for both the organizations internal and external clients.

Skills/Experience:

Skills/Experience

Technical Skills

Foundational troubleshooting skills for hardware software and operating system issues in a Windows environment
Working knowledge of desktop and laptop hardware peripherals and basic workstation setup
Experience using ticketing systems to document track and resolve incidents and service requests (ServiceNow preferred)
Ability to provide remote desktop support using approved tools (e.g. Bomgar or similar)
Basic familiarity with Active Directory functions such as password resets and account lookups
Introductory exposure to device management tools (e.g. Intune SCCM) preferred

Customer Service & Communication

Strong customer service skills with the ability to communicate technical information to nontechnical users clearly and professionally
Ability to interact effectively with users at all levels of the organization
Clear and accurate written communication for ticket updates documentation and status notes
Ability to remain calm professional and solution-focused in high-pressure or time-sensitive situations

Experience

3 years or more of experience in an IT desktop or end user support role preferred.

Job Description: Central information technology organization providing the network infrastructure hardware software and enterprise services for offices to run their business. Provides network and database administration device management and administers processes services and technical support...