Data Migration Field Support Technician
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
| (Local candidates only as F2F Interview is must) |
Major Duties and Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)
- Understands court processes to ensure that problem solutions match user needs in an appropriate manner.
- Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
- Performs installation configuration and troubleshooting of standard user desktop/laptop computing hardware printers and peripheral devices in accordance with IT procedures.
- Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.
- Installs configures and maintains software on mobile devices.
- Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.
- Informs inventory system by keeping up-to-date and accurate records of serialized asset information.
- Works closely with court staff and local administration with office moves adds and changes as required.
- Corresponds with users and staff concerning issue status resolution and task completion.
- Escalates issues are to other members of the technical services team as appropriate.
- Collaborates with IT staff to test troubleshoot and validate new hardware and applications.
- Attends meetings as required.
Skill
Required / Desired
Amount
of Experience
Customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts.
Required
3
Years
Troubleshooting and maintaining Active Directory users computers groups and policies.
Nice to have
2
Years
Onboarding new users to Microsoft 365 with emphasis on Sharepoint OneDrive and Outlook as well as answering general user questions
Required
2
Years
Migrating end user emails and documents to M365 Outlook and OneDrive from on-premise Exchange external M365 and/org Google Workspace.
Required
2
Years
Troubleshooting Microsoft Windows 10 and 11.
Highly desired
2
Years
Troubleshooting Microsoft Office 2016 including exporting/importing mail calendar and contacts
Highly desired
2
Years
Basic network (wired and wireless) configuration and troubleshooting including ping and trace route
Nice to have
1
Years
Excellent communication and interpersonal skills are critical in this role.
Required
