Data Migration Field Support Technician

Major Duties and Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)

• Understands court processes to ensure that problem solutions match user needs in an appropriate manner.
• Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
• Performs installation configuration and troubleshooting of standard user desktop/laptop computing hardware printers and peripheral devices in accordance with IT procedures.
• Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.
• Installs configures and maintains software on mobile devices.
• Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.
• Informs inventory system by keeping up-to-date and accurate records of serialized asset information.
• Works closely with court staff and local administration with office moves adds and changes as required.
• Corresponds with users and staff concerning issue status resolution and task completion.
• Escalates issues are to other members of the technical services team as appropriate.
• Collaborates with IT staff to test troubleshoot and validate new hardware and applications.
• Attends meetings as required.
  

  Skill	Required / Desired	Amount	of Experience
  Customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts.	Required	3	Years
  Troubleshooting and maintaining Active Directory users computers groups and policies.	Nice to have	2	Years
  Onboarding new users to Microsoft 365 with emphasis on Sharepoint OneDrive and Outlook as well as answering general user questions	Required	2	Years
  Migrating end user emails and documents to M365 Outlook and OneDrive from on-premise Exchange external M365 and/org Google Workspace.	Required	2	Years
  Troubleshooting Microsoft Windows 10 and 11.	Highly desired	2	Years
  Troubleshooting Microsoft Office 2016 including exporting/importing mail calendar and contacts	Highly desired	2	Years
  Basic network (wired and wireless) configuration and troubleshooting including ping and trace route	Nice to have	1	Years
  Excellent communication and interpersonal skills are critical in this role.	Required