IT Operations Engineer (Contract) GautengHybrid ISB9700987

We are looking for an Advanced Operations Engineer to join a global DevOps team supporting enterprise-wide IT services for the group.

This role is essential for ensuring the stability of production systems across all international plants outside of Germany.

Global Production Support: Provide dedicated IT support for international plant locations ensuring operational continuity.

Advanced Incident Management: Pre-qualify classify and resolve IT incidents according to technical manuals and escalation protocols.

Technical Guidance: Serve as a subject matter expert providing guidance to lower-level employees and acting as an information channel for management.

Position Details:

• Contract Dates:to
• Location: Midrand/Menlyn/Rosslyn/Home Office Rotation
• Level: Advanced
• Experience: 4-6 years related experience

Product / Team Context:

You will be part of the IT Hub which provides innovative IT solutions and comprehensive operations for the global group specializing in landscapes such as SAP JAVA and Cloud.

This role specifically supports products and services for the enterprise-wide IT service desk.

Qualifications & Experience:

• Two years of IT-related working experience.
• Minimum 3 years in a customer service-facing role.
• Proven experience in escalation and complaint management.
• Advantageous: IT Certification or Qualification.

Essential Skills:

• Language: Fluent Business English (Verbal & Written).
• Technical Problem Solving: Strong analytical skills with expertise in root cause analysis.
• Operational Delivery: Experience delivering operations support services with high attention to detail.
• Agile Mindset: Ability to fulfill responsibilities assigned within the Agile Working Model (AWM) Charter.
• Adaptability: Ability to reach agreement through flexibility and compromise when objectives are aligned.

Advantageous Skills:

• Specific group know-how and prior experience within the environment.

Key Responsibilities:

• IT experience delivering operations support services
• Strong analytical and problem-solving skills with a high attention to detail
• Provide Production Support (IT) for all GROUP Plants outside of Germany
• Be the telephone call receipt of IT incidents related to production issues
• Pre-qualify IT-incidents and classify additional relationships
• Fix incidents in IT systems in accordance with User manuals
• Monitor IT system error messages and process accordingly
• Provide guidance throughout the Incident management processes
• Initiate the IT escalation process when required
• Process email requests
• Serve as an Information channel for Management and end-users
• Work onsite shifts as part of a team providing 24 x 7 x 365 support

NB:

• South African citizens or residents are preferred. Applicants with valid work permits will also be considered.
• By applying you give iSanqa consent to process your personal information as per the POPI Act.

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