Customer Service Specialist
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Role : Customer Care Associate
Job Purpose:
We are searching for talent to passionately serve our customers & company and we
want you! Bangalore is growing and Customer Care is no exception. We are looking for
an Customer Care Voice Associate in Bangalore to deliver best in class Customer
Care support.
Key Responsibilities:
The position will play an integral part in the companys growth initiatives including but
not limited to:
Handle inbound calls from customers regarding products services and orders.
Provide accurate and timely information to customers addressing their questions and
concerns effectively.
Assist customers with order placement order status inquiries returns exchanges
and other related requests.
Troubleshoot customer issues and complaints working to find appropriate and
satisfactory resolutions.
Document all customer interactions accurately and completely in the companys
systems.
Escalate complex or unresolved issues to the appropriate team or supervisor.
Maintain a positive and empathetic attitude while interacting with customers even in
challenging situations.
Adhere to company policies procedures and service level agreements (SLAs).
Participate in training sessions and team meetings to stay updated on product
knowledge system updates and customer service best practices.
Meet or exceed key performance indicators (KPIs) related to call handling customer
satisfaction and quality.
Minimum Requirements:
0 to 3 years of experience in a customer service environment with International Call
handling experience.
Bachelors degree in any discipline.
Advanced verbal and/or written communication skills with ability to provide
exceptional customer
service and de-escalate the customer as needed.
Ability to work and make decisions independently.
Requires the ability to communicate effectively (verbally and written).
Ability to multi-task without losing speed or accuracy.
Willingness to work in night shifts or rotational weekly Offs.
Basic knowledge in Microsoft Word and Excel.
Benefits:
Medical insurance coverage Accident insurance Life and Gratuity insurance
Employee assistance program creche/day care support adoption assistance program
paid leaves maternity leave paternity leave bereavement leave adoption leave
compensatory leave free cab services(door pick up
and door drop)Ekin Care.
Employee assistance program creche/day care support adoption assistance program
paid leaves maternity leave paternity leave bereavement leave adoption leave
compensatory leave free cab services(door pick up
and door drop)Ekin Care.
