Head of Service Management

As our Head of IT Service Management you will oversee the execution of our IT operations and systems to ensure high levels of service to support your internal customers. You will build and manage a customer centric team who take pride in understanding business needs while developing business strong relationships.

Some of your key duties will be to:

• Develop the strategy for IT service management and operational plans anticipating complex issues challenges and opportunities and ensuring integration with our wider business strategy. You will ensure the strategy is successfully implemented and meets business needs.
• Provide authoritative specialist advice to the CTO and our leadership team to guide the implementation of IT policy and the design and implementation of projects and change initiatives including chairing the Change Advisory Board.
• Ensure that we have a fit for purpose suite of IT Governance processes and tools in place and operating effectively so that IT operations are managed within our Risk Appetite.
• Ensure IT Support and End User Technologies are delivered in a cost-effective manner and within defined budgets.
• Lift meaningful engagement with stakeholders through the provision of clear timely communication and reporting on service requests incidents and IT changes
• Establish and monitor fit for purpose OLAs with all internal stakeholders so that support services are provided across our business in a timely and effective manner

Qualifications :

A little about you:

Were looking for someone who has demonstrated extensive experience in IT service delivery and operations in a leadership capacity. Youll be experienced in managing a passionate team to create implement and maintain a strong fit for purpose IT service management strategy with a focus on connecting business needs to practical IT solutions.

Youll develop solutions in a practical way and critically review our systems & vendors to understand how they are being used and assessing their effectiveness across the organisation.

Strong commercial acumen and communication skills is essential to ensure you manage our vendor and partner relationships successfully

A demonstrated practical understanding of CPS 234 & 230 will be important to your success in this position.

Additional Information :

See yourself in our team

You will be joining a dynamic Technology team who work together to provide high quality technology solutions for our people customers and community. These solutions protect create and return value and enable financial wellbeing. You will have opportunities to work closely with and learn from different teams across the business working in partnership to tackle interesting and complex challenges. Join us if youre passionate about transforming the way we deliver change at Beyond Bank!

Why work for Beyond Bank
We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples people living with disability LGBTQIA as well as culturally diverse community members to apply for our roles.

Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application recruitment selection and/or assessment process or modifications for accessibility to our locations please contact us at

And theres even more benefits:

• Additional 3 paid work-life balance days to boost your annual leave
• Paid community volunteer days to support many community charities across Australia
• Access to employee discounts health and wellbeing initiatives employee and family assistance plus more
• A flexible and diverse working environment
• Career development opportunities training and coaching

By joining Beyond Bank you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference we would love to hear from you.

What does our recruitment process look like
The process can include a phone screen video screen virtual or face-to-face interview psychometric testing and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.

To find out more about Beyond Bank visit  or for more information contact

As a certified B Corp we are using our business as a force for good.

By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA ASIC Bankruptcy National Criminal History Check VEVO Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.

Remote Work :

No

Employment Type :

Full-time