MSP Field Services Team Lead
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Job Location:
Orlando, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
MSP Field Services Team Lead
Location: Hybrid Orlando FL (primary) with travel to client locations throughout Florida
Department: MSP
Employment Type: Full-Time Exempt
About DAS Health
DAS Health is a leading provider of healthcare IT and managed services supporting medical practices healthcare systems and senior living organizations across the United States and Canada. We combine deep healthcare expertise with best-in-class technology solutions to help our clients operate more efficiently securely and reliably.Position Summary
The MSP Field Services Team Lead is a hybrid role that combines remote technical support with onsite technical services at client facilities. This position provides leadership and hands-on technical support to MSP clients primarily in the Orlando FL area while also supporting client locations throughout Florida as business needs require.This role oversees daily Field Services operations ensures adherence to service standards and KPIs and serves as an escalation point for complex technical and client issues. The ideal candidate is highly technical customer-focused and flexible with the ability to travel and provide after-hours support when required.
Key Responsibilities
- Lead and mentor the Field Services team by providing coaching training and reinforcement of technical and operational standards
- Deliver hands-on technical support both remotely and onsite to resolve advanced client issues and support overall MSP service delivery
- Manage scheduling and dispatch processes to optimize technician utilization and ensure timely onsite support
- Travel to client locations primarily in the Orlando area with additional travel throughout Florida for projects training escalations and special initiatives
- Coordinate onsite activities involving internal field technicians and third-party field resources
- Document and enforce best practices and standard operating procedures for the Field Services team
- Serve as an escalation point for Field Services issues ensuring timely resolution and clear communication with clients and internal stakeholders
- Monitor and action ConnectWise Manage Service Boards to meet service level agreements and performance metrics
- Oversee day-to-day operations including PTO approvals timesheets and workload distribution
- Address performance issues and employee concerns professionally and promptly
- Maintain client documentation including runbooks and service information
- Provide evening weekend and after-hours support as required by business or client needs
- Perform additional duties as needed
Qualifications & Requirements
- Education: High school diploma or GED equivalent required
- Experience: 35 years of experience in Field Services IT Support or a similar role within an MSP or enterprise IT environment
- Leadership: Demonstrated experience managing mentoring or leading technical teams
- Technical Expertise: Windows Server and cloud environments (Azure AWS WVD); Microsoft 365 Email and Office products; Microsoft Windows macOS and Linux environments; networking concepts and infrastructure
- Skills: Advanced troubleshooting and problem-solving abilities; strong verbal and written communication skills; excellent organization time management and attention to detail; ability to manage multiple concurrent tasks or tickets
- Work Style: Self-starter with a professional demeanor and ability to work independently within a remote or distributed team
- Availability: Willingness to work evenings weekends and after-hours as business needs require
- Travel: Valid drivers license with reliable transportation and the ability to drive to client locations throughout Florida
- Preferred Certifications: CompTIA A and Network; Microsoft certifications (e.g. MCSE MTA: Windows Server Administration Fundamentals)
Work Environment & Travel Expectations
This is a hybrid role that balances remote work with onsite client support. Regular travel is expectedprimarily within the Orlando areawith additional travel throughout Florida for projects training and escalations. Flexibility is essential to support client needs and after-hours work when required.Why Join DAS Health
At DAS Health we value collaboration accountability and continuous improvement. We offer a supportive environment where your expertise makes a direct impact on client success.Our team members enjoy:
- Competitive compensation
- Comprehensive benefits package
- Paid time off and holidays
- Opportunities for professional growth and development
- A mission-driven organization focused on improving healthcare through technology
DAS Health is an equal opportunity employer and is committed to creating an inclusive environment for all employees.
Required Experience:
Senior IC
About Company
We are dedicated to providing the best healthcare IT solutions for practices that help optimize operations and provide the highest quality patient care.
