Sales & Operations Planning Sr. Specialist

Miracle-Ear the global leader in retail hearing solutions is looking for a Sales & Operations Planning (S&OP) Sr. Specialistwho is ready to Amp Up their career at an organization that combines your passion and performance to shape a better world. By joiningMiracle-Earand parent company Amplifon Americas yourenot just working for a company youreworking towards a purpose; helping people rediscover all the emotions of sound.

As a S&OP Sr. Specialistyou will serve as the dedicated Supply Chain partner to Miracle-Ear Retail reporting to the Miracle-Ear Retail General this role you will coordinate endtoend retail supply chain activities including demand planning inventory management logistics operations and store support ensuring service levels are met or exceeded.

Key Responsibilities:

• Act as the primary point of contact (SPOC) for supply chain operations supporting Miracle-Ear Retail ensuring seamless end-to-end coordination across forecasting inventory logistics and store-level operations.
• Build strong relationships with key stakeholders including third-party logistics providers transportation partners store operations and internal cross-functional teams to drive best-in-class supply chain performance.
• Lead and execute the local Sales & Operations Planning (S&OP) process incorporating market trends and demand insights to improve forecasting accuracy.
• Define implement and monitor stock policies to optimize rotation working capital and service levels.
• Manage product return flows ensuring sustainable simple and efficient processes for retail stores.

Qualifications in this role include but are not limited to:

• Bachelor s degree in Supply Chain Engineering Economics or other quantitative fields
• 5 years of retail supply chain experience leading the S&OP strategy and execution
• Retail experience required; medical device industry experience a plus
• Experience working in a matrixed organization with multiple stakeholders and cross-functional teams
• Strong demand planning forecasting and S&OP expertise
• Experience managing thirdparty logistics providers (3PLs)
• Proficiency with CRM systems (Sycle preferred) and advanced Excel skills
• PowerBI proficiency with the ability to interpret reports and dashboards
• Strong analytical and problemsolving capabilities with a businessoriented mindset

Preferred Experience and Skills:

• Project management experience.
• Strategic thinking with strong execution capabilities.
• Excellent communication stakeholder management and influence skills.
• Ability to work effectively across multicultural environments.
• High bias for action and continuous improvement mindset.
• Strong leadership presence and capability to drive results through others.

Benefits Offered:

• Medical Dental Vision 401(k) with company match and hearing aid benefits for employees & family
• Paid time off and paid holidays
• Tuition reimbursement and Employee assistance program for employees & family
• Additional specialized training for career development

About Us:

For over 75 years Miracle-Ear has led the way in innovation and customer service helping over 50 million people with hearing loss. With 1500 franchised and corporately owned retail clinics across the United States weve developed a deep understanding of how to care for customer needs and take pride in improving every customers quality of life.

Through the Miracle-Ear Foundation we give back to the local communities we serve with a portion of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound.

Our parent company Amplifon is the global leader in the retail hearing aid industry operating nearly 10000 clinics in 29 countries recognition of our commitment to empowering people we are thrilled to announce that Amplifon has been honored as a Top Employer 2024 across Europe the United States Canada and New Zealand by the Top Employers Institute.

Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.

We are an equal opportunity employer and value diversity at our company. We do not discriminateon the basis ofrace religion color national origin gender sexual orientation age marital status veteran status or disability status. If selected for an interview please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.