Order Processing Specialist

Key Responsibilities

• Review incoming purchase orders and verify accuracy (part numbers quantities pricing delivery requirements)
• Enter orders into Epicor with complete and accurate documentation
• Ensure all required information is obtained prior to processing
• Confirm alignment with approved terms pricing and customer account details
• Move completed orders to the scheduling queue (Pending Scheduling) only when fully validated
• Use system queues and dashboards to identify assigned work and ensure orders are complete before moving forward in the workflow

• Follow up with Sales or customers to obtain missing or unclear information
• Provide order confirmations updates and responses to routine inquiries
• Coordinate order revisions and updates as requested by customers or Sales

• Retrieve orders marked Ready to Confirm
• Generate and send Sales Order Acknowledgements (SOAs) with confirmed ship dates
• Ensure all documentation and filing is complete and organized

• Process order revisions and maintain accurate system updates
• Update orders when vendor or internal changes are communicated
• Maintain Epicor memo notes and supporting documentation
• Monitor system status and queues to ensure all assigned orders progress through the workflow without gaps or delays
  
  

• Route inquiries to appropriate departments when needed
• Utilize system reports and dashboards as the primary source for order status and task tracking
• Respond to standard inquiries from Accounting and Logistics
• Support priority or rush orders as directed
• Maintain organized filing systems and documentation standards
• Responsible for answering incoming calls to the companys main phone line and relaying messages within the organization
• Act as the company receptionist and greet visitors upon arrival
  
  

Skills Knowledge and Expertise

• 1-2 Years relevant experience in similar role or customer service position
• Ability to manage multiple tasks and prioritize time-sensitive situations
• Detail-oriented and highly organized
• Strong written and verbal communication skills
• Comfortable working in ERP systems (Epicor preferred)
• Ability to follow structured processes and prioritize tasks
• Excellent written and verbal communication skills
• Ability to be a team player and collaborate with others
• Proficient in excel and other 365 tools
• Occasionally required to lift/push/carry items up to 25 pounds

Benefits

• Medical Dental & Vision Insurance
• 401K with company match 4%
• 15 Days annual PTO
• Paid Holidays
• Short/Long Term Disability
• Health and wellness program
• Discount program
• Life insurance
• Company sponsored events
• Career advancement opportunities
• Competitive wages
• Employee assistance program
• HSA/FSA plans
• Brochure of additional benefits